Don’t lose customers due to Groove's glitchy software
What makes Helpwise Shared Inbox the best Groove alternative?
Groove has so many bells and whistles..
You spend countless hours just figuring out the platform. You have to deal with a bug-ridden experience. For a company that prides itself on helping its users increase customer happiness, they themselves make a lot of their customers sad due to a poor experience.
Helpwise makes it easy to manage customer communication..
Instead of complicating the onboarding steps, we make it easy for you set up your customer support center in minutes. Helpwise provides the kind of support it expects its customers will be able to provide using Helpwise i.e. in a cost and time-effective manner.
What our clients say about us
Brooke R
G2 Review
“Helpwise is great for Team Inbox and Support across various channels”
It is reliable, supports integrations and enables us to provide support across multiple channels. It works well and is constantly improving.
June W
G2 Review
“Excellent product and easy to use”
What I love the best is their customer service. They genuinely care about user input. We send feature requests, and suddenly to our surprise, they are implementing our ideas!
Nate A
G2 Review
"Excellent Helpdesk app at an affordable price!"
I've tried several helpdesk apps and landed with this one due to the simplicity and features match exactly what I am looking for. Helpwise runs smoothly without any issues.
Ever feel like big software companies don't care about their users?
You don't want provide a bad customer experience, nor do you want your teams to be overburdened with work. But choosing the wrong software ends up hurting your process more than it helps.
Need to deal with false promises
“They clearly stated that the plan we chose was called ‘Free Forever' and now they say we have to pay. Even if we were happy with the amount that they're asking we can't pay it as they lied to us and I would fully expect them to hike their prices without warning in the future.”
Verified Groove review on G2.com
Have to deal with a bug riddled experience on Groove
“There seem to be a lot of glitches. When your job is very process and efficiency oriented, running into a glitch can really cause a delay in your day to day workflow.”
Verified Groove review on G2.com
Deal with incredibly poor service standards
“Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly impossible to work on a mobile computer. The experience is missing.”
Verified Groove review on G2.com
People who use GrooveHQ say “There seem to be a lot of glitches”
This is why customers choose Helpwise over Groove
You can't schedule replies in Groove
Scheduling is the most basic feature that every customer service software needs to have. With Groove, you can't schedule follow-ups or responses for the future.
Send scheduled responses, follow-ups using Helpwise
Schedule your replies and follow-ups easily using the Schedule Send feature of Helpwise. You get to make sure your customers receive your messages at the appropriate time.
You can't create chatbots using Groove
Chatbots are an integral part of a productive support team's tech stack. With Groove, you can't create chatbots. This means, your support agents will end up overburdened with queries and ultimately, have low productivity.
Setup decision tree-based chatbot using Helpwise
In Helpwise, you can set up chatbots that will reduce your team's workload by becoming a virtual support agent. The bot will filter and tag conversations to provide suggestions to your customers, ultimately reducing unresolved queries.
Can't set up Service Level Agreements (SLAs) on Groove
You can't create service level agreements or SLAs for your shared inbox on Groove. This can lead to missed conversations, slow response rates and ultimately a poor experience for your customers.
Set up time-based rules using SLAs on Helpwise
With Helpwise, you can easily set up SLAs that can get triggered when a conversation stays unactioned for some time. You can set up the actions that should be taken like escalation to an available agent, tagging & more.
Simple pricing plans that stick with you forever
No need to worry about random price changes to your plan. Once you select a plan, the pricing will stay the same even if we change or introduce new plans.
 PRICING
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helpwise PREMIUM
$23 per user per month |
groove PRO
$19 per user per month |
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| SHARED INBOX | 10 | 25 |
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| Website Chat Widget | |
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| Website Engage |
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| SMS Inbox | |
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| WhatsApp (Powered By Twilio) |
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| Social Media (Facebook & Twitter) | |
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| Integrations (CRM + Zapier) |
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| Unified Inbox |
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| Round Robin | |
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G2 Rating
G2 regularly publishes reports comparing top business solutions based on ratings given by those products' customers.
Migration as easy as cancelling your Help Scout subscription
Our one-click migration services paired with dedicated customer onboarding & success managers will leave you wondering as to why you didn't make the switch sooner.
Getting started takes 5 minutes
Connect your existing team email accounts, invite your team members and start handling emails in a better & faster way than before.
Schedule a Demo
G2 rating
4.75