Want to manage sms inside your Helpdesk?
Empower your agents to send and receive SMS using a Dialpad number inside Helpwise. Integrate Dialpad to get your SMS channel inside your helpdesk, and provide better customer service.
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Categories
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Developed by
Helpwise
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More Info
Helpwise x Dialpad
Description
By integrating your Dialpad account with Helpwise, multiple team members will be able to use a single Dialpad number to send SMS to customers. You will be able to manage those conversations alongside queries from other customer communication channels.
Things you can do using the Helpwise-Dialpad integration:
- Multiple team members can use a single Dialpad number to send SMSes to customers.
- Assign conversations to your team members.
- Mention team members or leave notes inside conversation threads.
- Tag conversations for better trackability.
Help agents work faster
Answer all customer queries across multiple channels from one single place in less time.
Quick and easy setup
Integrating Dialpad with Helpwise takes less than 30 seconds. Just click on Connect Dialpad, follow the on-screen instructions and set up the integration without too much hassle.
One-click access to Dialpad Engagements
Get access to all your Dialpad SMSes on Helpwise and answer them in less time.
Trusted by over 5000+ users
Abraham C
Social Media Manager
Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.
Angie N
Web Designer
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.
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