Manage customer conversations on Twitter from a centralized platform

Empower your agents to manage tweets and direct messages (DMs) along with queries from other channels on a single centralized platform. No more app switching leading to improved accountability and better automation.

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Helpwise
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Helpwise x Twitter

Description

By integrating your Twitter account with Helpwise, multiple team members will be able to interact with customers through your Twitter account. You will be able to easily manage those conversations alongside queries from other customer communication channels.

Things you can do using the Helpwise-Twitter integration:

Multiple team members can manage Twitter messages and tweets.
Assign conversations to your team members.
Mention team members or leave notes inside conversation threads.
Tag conversations for better trackability.
Access reports and analytics on team performance.

Help agents work faster

Answer all customer queries across multiple channels from one single place in less time.

Quick and easy setup

Integrating Twitter with Helpwise takes less than 30 seconds. Just click on Connect Twitter, follow the on-screen instructions and set up the integration without too much hassle.

One-click access to Twitter conversations

Access and respond to tweets and messages right from Helpwise. You can also assign, mention, and tag conversations for quick query resolution.

Trusted by over 5000+ users

Abraham C

Social Media Manager

Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.

Angie N

Web Designer

The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.