{"id":1033,"date":"2023-07-13T08:31:27","date_gmt":"2023-07-13T08:31:27","guid":{"rendered":"https:\/\/helpwise.io\/blog\/?p=1033"},"modified":"2023-09-11T13:02:23","modified_gmt":"2023-09-11T13:02:23","slug":"client-support-pros","status":"publish","type":"post","link":"https:\/\/helpwise.io\/blog\/client-support-pros","title":{"rendered":"Client Support Pros uses Helpwise to make its world-class service even better"},"content":{"rendered":"\n<h4 id=\"big-benefits\" class=\"wp-block-heading\">Big Benefits<\/h4>\n\n\n\n<ul>\n<li><strong>Improving service: <\/strong>Features such as Collision Detection and Mention &amp; Notes help the team consistently deliver outstanding support via email.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Scaling easily: <\/strong>With Helpwise\u2019s intuitive dashboard and enterprise-caliber service, the company can scale its client base without compromising quality.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Saving money: <\/strong>The executive team\u2019s research confirms that Helpwise gives them 10x the functionality of other options while saving them \u201ca fortune.\u201d<\/li>\n<\/ul>\n\n\n\n<h2 id=\"the-first-us-based-white-label-client-experience-company\" class=\"wp-block-heading\">The first US-based white-label client experience company<\/h2>\n\n\n\n<p>When marketing agencies and software companies discover Client Support Pros during their research into outsourced customer service providers, they\u2019re often shocked, and with good reason. The company has created a unique support offering: A full-service, white-label client experience that includes everything from responding to support inquiries, to lead conversion and other marketing services, to onboarding a client\u2019s new customers.<\/p>\n\n\n\n<p>The company\u2019s concierge-level service \u2014 which some agencies have described as a \u201cclient experience in a box\u201d \u2014 has catapulted Client Support Pros to become the leading US-based provider of full-service, white-label support for marketing agencies and other small businesses.<\/p>\n\n\n\n<h2 id=\"looking-for-a-multi-brand-communication-tool\" class=\"wp-block-heading\">Looking for a multi-brand communication tool<\/h2>\n\n\n\n<p>Because Client Support Pros offers so much more than typical call centers, while still being extremely affordable even for small agencies, the company found itself growing far more quickly in its early days than the father-and-son founders Pete and Lucas Keiner had anticipated.<\/p>\n\n\n\n<p>In fact, one of the company\u2019s earliest challenges was to manage a rapidly growing inbox of its clients\u2019 customer support inquiries while ensuring the team was always answering these messages under the right client\u2019s domain.&nbsp;<\/p>\n\n\n\n<p>But when they began investigating commercial email platforms and support ticketing apps, Pete and Lucas found none capable of meeting the demands of their complex white-label support workflows. \u201cNothing fit the exact model we needed,\u201d Pete says.<\/p>\n\n\n\n<h4 id=\"see-the-helpwise-client-support-pros-case-study\" class=\"wp-block-heading has-text-align-center\"><a href=\"https:\/\/drive.google.com\/file\/d\/1B_o_0TsjNsKcBG5aRunBUZf2qjIXHYQS\/view?usp=drive_link\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/drive.google.com\/file\/d\/1B_o_0TsjNsKcBG5aRunBUZf2qjIXHYQS\/view?usp=drive_link\" rel=\"noreferrer noopener nofollow\">See the Helpwise- Client Support Pros case study <\/a><\/h4>\n\n\n\n<h2 id=\"helpwise-the-ideal-email-collaboration-environment\" class=\"wp-block-heading\">Helpwise: the ideal email collaboration environment<\/h2>\n\n\n\n<p>When Pete discovered the Helpwise email collaboration platform, he knew he\u2019d found the answer to helping Client Support Pros continue to deliver world-class support on behalf of its clients \u2014 no matter how many clients the company took on, or how many customer inquiries the team received.<\/p>\n\n\n\n<p>With <a href=\"https:\/\/helpwise.io\/features\/collision-detection\" target=\"_blank\" rel=\"noreferrer noopener\">Helpwise\u2019s Collision Detection feature<\/a>, for example, the company\u2019s Client Experience Professionals can confidently respond to new emails knowing that no other teammate is replying to the same email simultaneously, avoiding duplicate replies.  <\/p>\n\n\n\n<p>And thanks to <a href=\"https:\/\/helpwise.io\/features\/notes-and-mentions\" target=\"_blank\" rel=\"noreferrer noopener\">Helpwise Notes &amp; Mentions<\/a>, Pete adds, team members can easily share knowledge and help each other respond to customer issues more effectively.<\/p>\n\n\n\n<p>\u201cWe\u2019ve built a culture of real teamwork and caring for each other,\u201d Pete explains. \u201cSo, if one of our Client Experience Professionals isn\u2019t sure how to respond to an inquiry or doesn\u2019t have experience handling a specific customer issue, they can just ask team members for advice right in the Helpwise app \u2014 and within a minute a few people will be gathered around their desk to collaborate.\u201d<\/p>\n\n\n\n<p>Lucas, who is both COO and CFO of Client Support Pros, describes the most significant operational improvement the company is enjoying thanks to Helpwise. \u201cWe have dozens of Client Experience Professionals, at support centers in Minneapolis and Dallas, communicating with our clients\u2019 customers thousands of times each month. And thanks to Helpwise, we know those communications are always going to the right people and coming from the right client\u2019s domain.\u201d<\/p>\n\n\n\n<h2 id=\"accomplishing-more-spending-less\" class=\"wp-block-heading\">Accomplishing more, spending less<\/h2>\n\n\n\n<p>As Lucas also explains, Client Support Pros didn\u2019t need to make a large software investment to create these invaluable email workflows. In fact, he notes, rolling out Helpwise is actually saving the company money.<\/p>\n\n\n\n<p>\u201cAfter payroll, software solutions represent our largest business expense,\u201d says Lucas. \u201cBased on what it would\u2019ve cost us to roll out one of those enterprise ticketing systems \u2014 which still wouldn\u2019t have given us as much as Helpwise in terms of capability \u2014 Helpwise has saved us a fortune.\u201d<\/p>\n\n\n\n<p>And as Pete adds, those additional capabilities Client Support Pros has gained by selecting Helpwise are making a significant impact on the company\u2019s operations.&nbsp;<\/p>\n\n\n\n<p>\u201cI researched the industry thoroughly for ways to manage our inbox across many brands \u2014 because finding the best solution was so important to our operations. Helpwise is giving us 10x the functionality we would\u2019ve gotten anywhere else.\u201d<\/p>\n\n\n\n<p>Experience a similar cost-efficient growth with Helpwise. <a href=\"https:\/\/helpwise.io\/\">Try it for free.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Big Benefits The first US-based white-label client experience company When marketing agencies and software companies discover Client Support Pros during their research into outsourced customer service providers, they\u2019re often shocked,&hellip;<\/p>\n","protected":false},"author":6,"featured_media":1074,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[70],"tags":[57,71],"powerkit_post_featured":[],"jetpack_featured_media_url":"https:\/\/helpwise.io\/blog\/wp-content\/uploads\/2023\/07\/Client-Support-Pros.png","_links":{"self":[{"href":"https:\/\/helpwise.io\/blog\/wp-json\/wp\/v2\/posts\/1033"}],"collection":[{"href":"https:\/\/helpwise.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpwise.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpwise.io\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/helpwise.io\/blog\/wp-json\/wp\/v2\/comments?post=1033"}],"version-history":[{"count":10,"href":"https:\/\/helpwise.io\/blog\/wp-json\/wp\/v2\/posts\/1033\/revisions"}],"predecessor-version":[{"id":1290,"href":"https:\/\/helpwise.io\/blog\/wp-json\/wp\/v2\/posts\/1033\/revisions\/1290"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/helpwise.io\/blog\/wp-json\/wp\/v2\/media\/1074"}],"wp:attachment":[{"href":"https:\/\/helpwise.io\/blog\/wp-json\/wp\/v2\/media?parent=1033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpwise.io\/blog\/wp-json\/wp\/v2\/categories?post=1033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpwise.io\/blog\/wp-json\/wp\/v2\/tags?post=1033"},{"taxonomy":"powerkit_post_featured","embeddable":true,"href":"https:\/\/helpwise.io\/blog\/wp-json\/wp\/v2\/powerkit_post_featured?post=1033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}