Just one! <\/p>\n\n\n\n
But, the statistics goes up to 92% after two or three poor customer service interactions.<\/p>\n\n\n\n
Now, that\u2019s huge!<\/p>\n\n\n\n
It’s obvious that this sorta experience greatly impacts on customer retention vs churn but it’s a pity that some eCommerce stores are guilty of this.<\/p>\n\n\n\n
The 2019 State of the eCommerce Customer Service Industry Report<\/a> says 52% of eCommerce Customer Service Teams do not offer 24\/7 support even though their store is open round the clock.<\/p>\n\n\n\n Chances are that your eCommerce store faces this issue but the deployment of a customer service software can help!<\/p>\n\n\n\n Such a platform can help in automating tasks such as assigning agents and also help in communicating on multiple support channels.<\/p>\n\n\n\n A customer service software that offers a unified dashboard with a 360-degree view of customer data is needed to help your teams to collaborate better and deliver personalized experiences across various touch points!<\/p>\n\n\n\n But, choosing out of the myriads of help desk solutions can be intimidating but we have done the hard lifting for you. \ud83d\udcaa<\/p>\n\n\n\n We have looked at the top 7 customer service tools thoroughly and present our findings to help you choose a customer service software that truly works for your eCommerce business. <\/p>\n\n\n\n Let\u2019s delve into the reviews proper without further ado! <\/p>\n\n\n\n Helpwise <\/a>is a user-friendly customer service platform to manage your customer service. It\u2019s your go-to help desk application if you run a growing eCommerce business. <\/p>\n\n\n\n Helpwise\u2019s ability to provide modern and streamlined customer support is hailed by business owners who once tried customer support with email only. It was messy and simply a nightmare! <\/p>\n\n\n\n Masuk Sarker B., a user, called Helpwise \u201cone of the best helpdesk software.\u201d<\/p>\n\n\n\n Features<\/strong><\/p>\n\n\n\n Pros<\/strong><\/p>\n\n\n\n Cons<\/strong><\/p>\n\n\n\n The best part?<\/p>\n\n\n\n Helpwise adds new features on customer request. <\/p>\n\n\n\n Pricing<\/strong><\/p>\n\n\n\n Helpwise has 4 pricing plans. There\u2019s the Standard<\/strong> plan which costs $15 a month while the Premium <\/strong>plan costs $25 a month. The Advanced <\/strong>plan costs $50 a month while the Enterprise<\/strong> plan is based on request. You can try each of the plans for free for 7 days. You can also customize your preferred plan with add-ons like the cherry on top of the cake. To sweeten the deal, you also save 20% of the cost if you opt for annual billing.<\/p>\n\n\n\n LiveChat<\/a> is a premium customer service platform that enables both service and sales teams to respond to customer queries promptly. <\/p>\n\n\n\n Features<\/strong><\/p>\n\n\n\n Pros<\/strong><\/p>\n\n\n\n Cons<\/strong><\/p>\n\n\n\n Pricing<\/strong><\/p>\n\n\n\n LiveChat is available in 4 plans. There\u2019s the Starter<\/strong> plan which costs $20 per seat for a month while the Team<\/strong> plan costs $41 per seat for a month. The Business<\/strong> plan costs $59 per seat for a month while the Enterprise<\/strong> plan requires that you call for pricing details.<\/p>\n\n\n\n Vision Helpdesk<\/a> is a suite of customer service and IT support management tools whereas Helpwise is better known as an eCommerce help desk software which has been powering customer service for eCommerce businesses since 2016.<\/p>\n\n\n\n Features<\/strong><\/p>\n\n\n\n Pros<\/strong><\/p>\n\n\n\n Cons<\/strong><\/p>\n\n\n\n Pricing<\/strong><\/p>\n\n\n\n There are 5 plans available. There is the Starter Help Desk<\/strong> plan which goes for $12 per agent for a month while the Pro Help Desk<\/strong> goes for $20 per agent for a month. There is the Satellite Help Desk<\/strong> plan which costs $24 per agent for a month while the Pro Service Desk<\/strong> plan goes for $32. The fifth plan is the Ent. Service Desk<\/strong> which goes for $48 per agent for a month.<\/p>\n\n\n\n Vision Helpdesk offers flexible pricing plans so their services can be used by every business, no matter the size. There is a useful 30-day free trial plan that enables you to test the app before investing in it.<\/p>\n\n\n\n LiveAgent <\/a>is an all-in-one customer service software for your online store. It\u2019s built for one-man operations to large scale businesses.<\/p>\n\n\n\n Features<\/strong><\/p>\n\n\n\n Pros<\/strong><\/p>\n\n\n\n Cons<\/strong><\/p>\n\n\n\n Pricing<\/strong><\/p>\n\n\n\n LiveAgent has 4 plans. There\u2019s the Forever Free<\/strong> plan which has some limitations while the Ticket<\/strong> plan costs $15 per agent for a month. The Ticket+Chat<\/strong> plan enables you to combine live chat and ticketing to grow your business and it costs $29 per agent for a month while the All-inclusive<\/strong> plan provides a great helpdesk that integrates the different methods of interaction available to customers (on your online store, via a mobile device, or in a physical store, and many more). This plan costs $49 per agent for a month and is the most popular of all their plans.<\/p>\n\n\n\n Help Scout<\/a> is an eCommerce customer service software that enables you organize, automate, amd collaborate. Unlike enterprise help desks that are difficult to set up and manage, Help Scout lets you keep things simple, fast, and focused on satisfying customers.<\/p>\n\n\n\n Features<\/strong><\/p>\n\n\n\n Pros<\/strong><\/p>\n\n\n\n Cons<\/strong><\/p>\n\n\n\n Pricing<\/strong><\/p>\n\n\n\n Help Scout has 3 plans. There\u2019s the Standard<\/strong> plan which costs $20 per user\u200b\u200b for a month while the Plus plan costs<\/strong> $40 per user\u200b\u200b for a month. You can try both plans for free. The Pro plan costs <\/strong>$65 <\/strong>per user for a month and is for large teams.<\/p>\n\n\n\n Intercom<\/a> is a simple inbox that enables you to provide 24\/7 chat support on the market. Aside from using the live chat feature to communicate with prospects and customers, you can also use the reporting and metrics features to better understand them. Your customers can also rate your level of support directly on the platform. This helps to evaluate your team and focus on areas of improvement.<\/p>\n\n\n\n Features<\/strong><\/p>\n\n\n\n Pros<\/strong><\/p>\n\n\n\n Cons<\/strong><\/p>\n\n\n\nThe Top 7 Customer Service Tools for Your eCommerce Business<\/h2>\n\n\n\n
01. Helpwise<\/h4>\n\n\n\n
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02. LiveChat<\/h4>\n\n\n\n
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03. Vision Helpdesk<\/h4>\n\n\n\n
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04. LiveAgent<\/h4>\n\n\n\n
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05. Help Scout<\/h4>\n\n\n\n
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06. Intercom<\/h4>\n\n\n\n
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