How to setup CSAT survey ?

Helpwise allows you to use the Customer Satisfaction feature to find out whether your customer is happy with your reply or not. To create a CSAT survey, follow the given steps below : Click on ‘CSAT’ from the navbar. If there are no created surveys, then click on ”Setup Now”. Now the survey creation form […]

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Setup auto-reply for non-working hours

Today we are going to discuss how to set up auto-replies for weekends/holidays using Helpwise rules. Imagine you are away from your desk, and you don’t want your customers to feel left out or It’s a weekend. Helpwise automation allows you to set up auto-replies or other automation to handle your conversation even in non-working […]

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Guide to Helpwise rules

The Rules feature in Helpwise allows you to run automations. You can set rules to automate your tasks by building your own filters to save time. Click on “Automation” in the navbar and then click on the “Rules” option. If this is the first time you are making a rule, you will see the “Create your first […]

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How to Setup Saved Replies?

Saved Replies allow you to to make templates of the predetermined messages to common questions. They help you save your time and increase productivity. Helpwise allows you to setup Saved Replies. Sending the same replies to many of your customers can be tricky because everyone has different names and email. So we came up with […]

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