Helpwise allows you to add chat support on your website using Live chat Widget. You can handle the Chat widget on your website using the “Helpwise” function. Currently, Helpwise allows you to do four operations using this function. These four operations are as follow:

Open the Widget:

This helps you to open the widget by clicking on the button or link present at your website. To perform this operation you have to use Helpwise(“show”). An example syntax to use this function can be as

<button type=”button” onclick=’Helpwise(“show”)’>Need Help!</button>

This will open the Helpwise Chat Widget whenever the person click the “Need help!” button.

Close the widget:

If you want to close the widget with a click on button or link present at your website, then Helpwise(“hide”) is the function you are looking for. An example syntax to use this function:

<button type=”button” onclick=’Helpwise(“hide”)’>Close Chat Support</button>

Now, if the user will click on the “Close Chat Support” button then it will run the Helpwise(“hide”) function and will close the widget.

Show previous conversations:

This operations helps you to show the previous conversation that the person had with your chat support team. To trigger this operation you have to call Helpwise(“showConversations”) function. Whenever person on your website clicks the button or link, it will open the chat widget and then the previous conversation screen in it. An example syntax to use this function:

<button type=”button” onclick=’Helpwise(“showConversations”)’>Check previous conversations</button>

The above code will create a button on your website. Whenever the person on your site clicks the button, it will open the chat widget and will load up the previous conversations.

Open chat with predefined message

It is the advanced version of open chat widget operation. As this not only opens the chat widget but also gives you power to have a message already typed in message screen i.e. ready to send. To trigger this operation you have to call the function Helpwise(“typeNewMessage”, <YOUR MESSAGE IN DOUBLE QUOTES>). Example to use this function can be as:

<button type=”button” onclick=’Helpwise(“typeNewMessage”, “Hey team, I need your Help!”)’>Need Help!</button>

The above code will add a button at your website. Whenever the person clicks this button, it will execute the function Helpwise(“typeNewMessage”, “Hey team, I need your Help!”). This function will open up the chat widget and message screen in it. In message screen the message “Hey team, I need your Help!” will be typed in the box, ready to be send.

To know more about various features of Helpwise, feel free to reach out to us using our chat support or schedule a free demo with us here –  https://helpwise.io/demo.