Is Helpwise GDPR Compliant? Yes.

Learn how Helpwise helps its customers to become GDPR (General Data Protection Regulation) Compliant. At Helpwise, we have always taken care of your data with the seriousness it deserves and to make ourselves & our customers General Data Protection Regulation (GDPR) compliant, we have revised our internal processes, security and terms & privacy documents accordingly. […]

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Create a Help Center in Helpwise

You can create your Help Center in Helpwise so that you can help the users with their frequently asked questions. To create your Help Center, you have to follow the below steps: Log on to Helpwise. Click on the “Help Center” menu shown in the navbar. Click on the “+ Add Help Center”. Fill in […]

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Forward Emails from Outlook to Helpwise

You need to set up forwarding from your current email provider to Helpwise to start using Helpwise. Following are the steps to forward your incoming emails from Outlook to Helpwise:- 1. Copy the Forwarding Address of your Mailbox. Helpwise gives you a forwarding email address in return when you create your mailbox or you can […]

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Update notification settings in Helpwise

To update Notification settings in Helpwise. You have to follow the given steps : Click on your ‘Avatar’ present at the top-right corner of you Helpwise shared inbox Click on ‘Notification Settings’ in the drop-down menu. Now, You will be redirected to the ‘notification-center’ page. Select the options for which you want to get notified. […]

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Set up Outbound Settings for your Mailbox

You need to set up outbound settings for your mailboxes which decide how Helpwise send your emails. We offer 4 types of outbound Settings: 1. Helpwise (recommended) In this method, we send emails on your behalf from our servers. This is the default method for email delivery. If you don’t verify your SPF/DKIM settings we […]

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Setting up your Mailbox on Helpwise.

In this post, we would be discussing how can you set up a mailbox on Helpwise. Helpwise Mailbox is a shared email which like support@yourdomain.com which your team uses to communicate with your customers. 1. Go to create mailbox page and enter email and its name. In mailbox Name, you can enter the name that […]

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Forward Emails from Gmail to Helpwise

You need to set up forwarding from your current email provider to Helpwise to start using Helpwise. Following are the steps to forward your incoming emails from Gmail to Helpwise:- 1. Copy the Forwarding Address of your Mailbox. Helpwise gives you a forwarding email address in return when you create your mailbox or you can […]

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