How to setup shared email inbox?

In this post, we would be discussing how can you set up a mailbox on Helpwise. Helpwise Mailbox is a shared email which like support@yourdomain.com which your team uses to communicate with your customers. 1. Go to create mailbox page and enter email and its name. In mailbox Name, you can enter the name that […]

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How to setup shared SMS inbox?

Twilio is a cloud communication platform for building voice and messaging application.Twilio allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs. From Helpwise you can create your SMS shared inbox with twilio phone number. To integrate your Twilio SMS […]

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How to setup shared WhatsApp inbox?

WhatsApp Business Inbox For Teams The 1.5 billion active users of WhatsApp are spread across the globe. The app has a presence in 180 out of 193 countries in the world. Millions of business uses WhatsApp business account to connect with their’s customers. WhatsApp business inbox by Helpwise allows you to create a shared inbox […]

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How to setup Helpwise Live Chat?

Helpwise live chat widget allows you to connect with the visitors coming to your website. It helps in providing your customer a medium to easily connect with you. In order to setup this inbox, follow the steps below: Click on the Inboxes on the top and select “Add Inbox”. Select “Live Chat” inbox from here. […]

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How to setup Twitter shared inbox?

Twitter shared inbox allows you to send and receive your Tweets and mentions right here in your Helpwise account. This helps in managing all your support mediums from one place. Here are the steps to setup this inbox: Click on the Inboxes on the top and select “Add Inbox”. Select “Twitter Inbox” from here. Now, […]

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How to setup Facebook shared inbox?

Facebook Shared Inbox allows you to connect your company’s Facebook page with Helpwise. Collaborate with your team to send replies to the direct messages received on your Facebook page. To setup Facebook shared inbox in your Helpwise account, follow the steps below: Click on ‘Inboxes’ on the top and select ‘Add Inbox’. Select Facebook inbox. Click […]

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Create a Help Center in Helpwise

You can create your Help Center in Helpwise so that you can help the users with their frequently asked questions. To create your Help Center, you have to follow the below steps: Log on to Helpwise. Click on the “Help Center” menu shown in the navbar. Click on the “+ Add Help Center”. Fill in […]

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How to Import Contacts from a CSV file?

Now you can import your contacts in Helpwise, to easily send and identify the sender of a message. Follow the steps below to add contacts in your Helpwise account: Head towards the Contacts page from Manage > Contacts. Click on the upload icon beside the add new contact button and select a CSV file. After […]

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