Plivo is a cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. With Helpwise you can create a shared SMS inbox using the Plivo Number where your team members can collaborate and give support to your customers directly from Helpwise. You can make use of Helpwise’s powerful […]
Category: Shared Inbox Feature
How to create an SLA(Service Level Agreement)
Do you receive tons of emails and want to meet your response time goals? Now you can create SLAs to reach your goals. Below are the steps to creating your first SLA. Click on “Automation” in the navbar and then click on the “SLA” option. If this is the first time you are making an SLA, you […]
How to search notes
Today we are going to see how you can search for notes in Helpwise Well, you all must be aware of the Notes functionality in Helpwise. Users can add notes between the conversations and even chat with their fellow teammates. We’ve added a search notes option in our advanced search feature, which allows the users […]
How to start an Internal Discussion?
Helpwise allows you to start an Internal discussion with your team member right from your shared inbox. Here are the steps to start an internal discussion with your team :- 1. Click on Start Discussion Button from the Compose dropdown. 2. Add the team members which you want to involve in the discussion in the […]
How to share drafts among your team?
Sharing drafts with your team members allow you to collaborate with them while writing the replies to your customers as well. The real-time shared draft feature by Helpwise ensures each team member can read the message as the other team member types it. Here are the steps to share a draft with your team: Click […]
Setup Email Aliases
1. Head over to mailbox settings available under Manage > Mailboxes. 2. Now go to Aliases section for your mailbox. 3. Now click on Add an alias button. 4. Fill in the name and email of the Alias you want to create 5. You will receive a verification link on the email you just added. […]