How to setup Instagram Direct Message shared inbox?

Instagram Direct Message Shared Inbox allows you to connect your brand’s Instagram page with Helpwise. This will allow you to collaborate with your team to send replies to the direct messages and customer queries received on your Instagram page. To setup Instagram shared inbox in your Helpwise account, follow the steps below: Click on ‘Inboxes’ on the top and […]

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Helpwise-facebook

Facebook Comments Inbox

Facebook comments Shared Inbox gives you the ability to connect your Facebook page with Helpwise and allows you to collaborate with your team to reply to the comments or posts received on your Facebook page. To set up Facebook comments shared inbox in your Helpwise account, you must be the admin of your page. Click on ‘Inboxes’ on the […]

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Helpwise chat widget customizations

Helpwise offers various customizations for the Helpwise Chat Widget. You can follow this guide if you want to customise your chat widget: https://helpwise.io/updates/how-to-customize-helpwise-chat-widget/ This guide will guide you through the different types of customization offered by Helpwise. Live chat widget customizations This section allows you to customize the basic settings of the chat widget like […]

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Dialpad Helpwise inbox

How to setup Helpwise SMS inbox from Dialpad Number

Dialpad is an Ai-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. From Helpwise you can create a shared SMS inbox using the Dialpad Number where your team members can collaborate and give support to your customers directly from Helpwise. You can make use of Helpwise’s powerful […]

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How to setup shared custom inbox?

Helpwise shared custom inbox allows you to connect any messaging platform and can be controlled via APIs. We provided you an incoming API through which you can send messages to Helpwise and you need to give a outgoing webhook to receive messages from Helpwise. In order to setup this inbox, follow the steps below: Click […]

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Share drafts among your team

How to share drafts among your team?

Sharing drafts with your team members allow you to collaborate with them while writing the replies to your customers as well. The real-time shared draft feature by Helpwise ensures each team member can read the message as the other team member types it. Here are the steps to share a draft with your team: Click […]

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How to setup Twitter shared inbox?

Twitter shared inbox allows you to send and receive your Tweets and mentions right here in your Helpwise account. This helps in managing all your support mediums from one place. Here are the steps to setup this inbox: Click on the Inboxes on the top and select “Add Inbox”. Select “Twitter Inbox” from here. Now, […]

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How to setup Facebook shared inbox?

Facebook Shared Inbox allows you to connect your company’s Facebook page with Helpwise. Collaborate with your team to send replies to the direct messages received on your Facebook page. To setup Facebook shared inbox in your Helpwise account, follow the steps below: Click on ‘Inboxes’ on the top and select ‘Add Inbox’. Select Facebook inbox. Click […]

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How to setup Helpwise Live Chat?

Helpwise live chat widget allows you to connect with the visitors coming to your website. It helps in providing your customer a medium to easily connect with you. In order to setup this inbox, follow the steps below: Click on the Inboxes on the top and select “Add Inbox”. Select “Live Chat” inbox from here. […]

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Forward Emails from Outlook to Helpwise

You need to set up forwarding from your current email provider to Helpwise to start using Helpwise. Following are the steps to forward your incoming emails from Outlook to Helpwise: 1. Copy the Forwarding Address of your Mailbox. Helpwise gives you a forwarding email address in return when you create your mailbox or you can […]

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