Share drafts among your team

How to share drafts among your team?

Sharing drafts with your team members allow you to collaborate with them while writing the replies to your customers as well. The real-time shared draft feature by Helpwise ensures each team member can read the message as the other team member types it. Here are the steps to share a draft with your team: Click […]

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How to setup Twitter shared inbox?

Twitter shared inbox allows you to send and receive your Tweets and mentions right here in your Helpwise account. This helps in managing all your support mediums from one place. Here are the steps to setup this inbox: Click on the Inboxes on the top and select “Add Inbox”. Select “Twitter Inbox” from here. Now, […]

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How to setup Facebook shared inbox?

Facebook Shared Inbox allows you to connect your company’s Facebook page with Helpwise. Collaborate with your team to send replies to the direct messages received on your Facebook page. To setup Facebook shared inbox in your Helpwise account, follow the steps below: Click on ‘Inboxes’ on the top and select ‘Add Inbox’. Select Facebook inbox. Click […]

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How to setup Helpwise Live Chat?

Helpwise live chat widget allows you to connect with the visitors coming to your website. It helps in providing your customer a medium to easily connect with you. In order to setup this inbox, follow the steps below: Click on the Inboxes on the top and select “Add Inbox”. Select “Live Chat” inbox from here. […]

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Forward Emails from Outlook to Helpwise

You need to set up forwarding from your current email provider to Helpwise to start using Helpwise. Following are the steps to forward your incoming emails from Outlook to Helpwise: 1. Copy the Forwarding Address of your Mailbox. Helpwise gives you a forwarding email address in return when you create your mailbox or you can […]

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Set up Outbound Settings for your Mailbox

You need to set up outbound settings for your mailboxes which decide how Helpwise send your emails. We offer 4 types of outbound Settings: 1. Helpwise (recommended) In this method, we send emails on your behalf from our servers. This is the default method for email delivery. If you don’t verify your SPF/DKIM settings we […]

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Forward Emails from Gmail to Helpwise

You need to set up forwarding from your current email provider to Helpwise to start using Helpwise. Following are the steps to forward your incoming emails from Gmail to Helpwise:- 1. Copy the Forwarding Address of your Mailbox. Helpwise gives you a forwarding email address in return when you create your mailbox or you can […]

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