Sharing drafts with your team members allow you to collaborate with them while writing the replies to your customers as well. The real-time shared draft feature by Helpwise ensures each team member can read the message as the other team member types it. Here are the steps to share a draft with your team: Click […]
You need to set up forwarding from your current email provider to Helpwise to start using Helpwise. Following are the steps to forward your incoming emails from Outlook to Helpwise: 1. Copy the Forwarding Address of your Mailbox. Helpwise gives you a forwarding email address in return when you create your mailbox or you can […]
You need to set up outbound settings for your mailboxes which decide how Helpwise send your emails. We offer 4 types of outbound Settings: 1. Helpwise (recommended) In this method, we send emails on your behalf from our servers. This is the default method for email delivery. If you don’t verify your SPF/DKIM settings we […]
You need to set up forwarding from your current email provider to Helpwise to start using Helpwise. Following are the steps to forward your incoming emails from Gmail to Helpwise:- 1. Copy the Forwarding Address of your Mailbox. Helpwise gives you a forwarding email address in return when you create your mailbox or you can […]