Your search for a Missive alternative ends here

Get more features, native Live chat, user friendly interface and Help Center on Helpwise.

Try now for free Helpwise is a modern workplace communication, collaboration and customer support software for teams working from home or office. Schedule free demo .
share inbox shared mailbox

More Features, Better Pricing, Helpful Support Team

Helpwise provides all the features in its premium plan, which match up with to Missive's Productive plan's cost.
Helpwise Premium
$20 per user per month
Missive Productive
$15 per user per month
Shared Inboxes 10
You can add more inboxes.
5
Help Center
Native Live Chat
SMS Inbox
WhatsApp (Powered By Twilio)
Integrations (CRMs + Shopify)

Setup your support team on Helpwise easily

Helpwise allows you to manage all your communication methods with your customer at one place. With shared inboxes for email, SMS, WhatsApp, website chat widget and social media accounts, you can easily collaborate with your team.
Helpwise team inboxes
Helpwise Team Inboxes

Team inboxes for Email, SMS, WhatsApp and your business social media account is a must for growing teams.

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Helpwise website chat widget
Live Chat Widget

With Helpwise live chat widget, you can convert more leads and reduce churn rate by providing instant solution to your customers.

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Helpwise Help Center
Help Center

Easily setup a Help Center website for your customers and reduce the support queries.

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Make It Easier For Your Team To Manage Customer Conversations

As business grows, it becomes a struggle to manage customer, sales or internal emails(billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works!
Friendly Interface

We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here.

Help Center

Setup a Help Center for articles and guides around your product. Customize it to match up with your product theme. This is something you will miss on Missive.

Native Live Chat

Helpwise allows you to create website live chat widget without any third party integration. It is easy to setup and comes with features to engage with the visitors as well. Whereas, Missive powers this feature using Twilio and it doesn't have engagement features.

Automation Rules and APIs

Enjoy the automation feature and customize your workflow using Helpwise APIs. These features are available on both Standard and Premium plan. while, Missive provides this on its top-most plan.

Track Every Key Metric

Helpwise provides you detailed analytics on your email frequency, response rates & individual performance. So, now that you can measure it, you can easily improve it. 😎

Integrate With Business Tools

All integrations are available on Helpwise's Standard and Premium plan. Which is more affordable and feature rich than Missive's integrations. Automate processes & share information across your other business tools.

In the nutshell, Helpwise is a clean, feature loaded & made-for-business Gmail that we all wish for.

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Help Center For Your Product Guides

  • Easy to setup & customize
  • Share guide links easily in your replies
  • Custom domain to personalise the site
  • Track customer response on help guides

Chat Widget For Your Website

Easy to setup chat widget allows you to communicate with your customers directly from your platform. Solve customer queries quickly and capture leads.

  • Capture leads coming to your website
  • Automatic email reply allows you to conversate with the visitor even when they are not on your platform
  • Provide resolution in less time, leading to happy customer
Ready to signup? Start For Free
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Shared Inbox For Web, iOS and Android

If you are on your workdesk or in the field or traveling, Helpwise is always a click away. Access your team emails from our web app and mobile apps.

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Have Questions about Helpwise Shared Inbox? Check out these FAQs

We have written down answers to some of the frequently asked questions. But, if you still have any queries, feel free to ping us on chat or email as at help@helpwise.io.

A shared inbox is an inbox that allows multiple people to send and receive email from the same address. This is great for a company that might want to share the load of responding to customer inquiries, for example. Any member of the shared mailbox may respond to an email sent to the shared address. And, you can easily track performance of your team members & other key metrics around these emails.

Why to use shared inbox?

  1. If you have multiple team members sharing a single email address login, you must move them to a shared inbox to ensure uniform sharing of load, to have tracking & transparency on who is doing what and to ensure data security.
  2. Shared inbox also saves you from sending duplicate replies with different information. It shows you if someone else from your team is replying to a particular email in real-time hence stopping you from sending a duplicate reply.
  3. No more CCs, BCCs and forwards required as everyone has access to the email. You can easily tag other team members internally without cc'ing or forwarding email.
  4. Collaborate with different team members within the email thread to send correct replies - everytime!
  5. Integrate with other business tools to take better decisions & automate workflows

Yes, you get 7-day free trial. Signup, create inboxes, invite your team members and use Helpwise for 7 days for free. No credit card required.

Helpwise Shared Inbox is a great fit for any team that receives a lot of emails & multiple team members can either reply to those emails or need access to those emails. We have seen that following teams usually find shared inbox really useful:

  1. Customer Support Team: All customer queries drop into a single inbox from where these queries can be assigned to different support agents to provide quick query resolutions.
  2. Customer Success Team: To ensure that everyone from Customer Support Team are on the same page for every customer & providing great experience to existing customers.
  3. Sales Team: Never miss a single lead & always reply in time to potential leads and ongoing deal threads. Collaborate with other team members on pricing, offers & contacts.
  4. Finance Team: Manage all your accounting, billing & approvals emails from single shared mailbox.
  5. HR Team: Manage all your inbound job applications, interview schedules from single mailbox. Get feedback from other team members on candidates by using inbuilt collaboration features. No more internal emails or random chat pings.
  6. Procurement Team: Make purchasing super easy & trackable by brining in all your procurement related emails in single shared inbox.
  7. Operations Team: Operations will no longer require gazillions of CCs, BCCs and Forwards. Have every stakeholder in the same inbox and get things done efficiently.

Good question. We have seen that as you start growing as a team, multiple team members handle a common email account like jobs@yourcompany.com or support@yourcompany.com. As long as founders or core team is doing this, it is fine but it starts becoming chaotic when you start onboarding new team members. Once you delegate these emails to your employees, you are not only prone to privacy of customer data risks but also, you can't really track who is doing good & bad.

As you scale and number of emails start to increase, it becomes even more chaotic to evenly shared the work load among team members in an automatic manner. So, instead of sharing passwords for your team email accounts, you should opt for a shared inbox software.

How a shared inbox can help you scale faster with less chaos & fewer mistakes?

  • You can easily share the workload among team members to ensure timely replies
  • Use in-built automation and workflows to boost producivity of your agents and other team members
  • As every team member has his/her own login for the same email address, it takes care of any security risk that may arise in a shared email account.
  • Put a full stop on sending contradicting duplicate replies, that happens when multiple team members are sharing an email account and not aware that someone else is also replying to the same email.

Your team starts enjoying the benefits of using a shared inbox within minutes of getting onboarded. By efficiently sharing the work load among different team members & avoiding any duplicate work, your team will become more productive.

Your team will save up to 25 hours per agent per month which can easily be channelized to do other high value tasks. Moreover, the average response time to your emails will come down hence resulting in quick replies and happy customers.

Absolutely! You can use Helpwise not only as our web app but also on your Android and iOS device.

Absolutely! it is safe to connect your Google account as Helpwise's use of information received, and Helpwise's transfer of information to any other app, from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Still have a question? Try Our Helpwise Help Guides or ping us on chat support

Getting started takes less than 5 minutes

Connect your existing team email accounts, invite your team members and start handling emails in a better & faster way than before.

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