We've enhanced our team performance reports! Now, instead of just average metrics, you'll see the complete picture with detailed percentiles.…
Customer service agents are continuously interacting with different sets of customers to provide excellent customer service. However, with operations scaling,…
Supervisors are understandably concerned about the success of their shared inboxes and the performance of team members in general. At Helpwise,…
As a customer support manager, it is critical that customers' inquiries are resolved as soon as possible. However, because companies…