Setup Helpwise SMS inbox from JustCall Number
JustCall is a cloud telephony system that allows you to set up your online call center within a few minutes without the need for hardware telephony. You can set up…
Continue readingHelpwise can now Automatically tag conversations!
Sometimes you receive so many messages that you wish they were categorized beforehand. This is definitely possible with Helpwise! Helpwise can apply tags on new conversations based on the content….
Continue readingCollaborate while drafting email responses
I am glad to announce the Shared drafts feature. This will allow you to collaborate while replying to emails. It simplifies the process of training new recruites so you no…
Continue readingReassign conversation when away
Today we introduce reassignment feature. You can now automatically reassign or unassign conversations when you’re away. This feature will allow you to make sure your customer don’t have to wait,…
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