Helpwise Mobile app now supports Instagram

Helpwise’s mobile app now supports Instagram Direct messages as a channel for customer service. With the Helpwise Mobile App, you can now interact with customers on Instagram in real-time.

Instagram is a popular social media platform that many of your customers are likely already using, so an Instagram Direct channel in Helpwise can provide a convenient and familiar means of communication.

💡Learn how to set up instagram direct message as channel in Helpwise

Key Features of Instagram Direct Message as a channel in the Helpwise App

• Send and receive Instagram Direct messages in real time.
• Assign your client conversations to your team members.
• Chat internally with your team members and mention them to notify them about your message.
• Apply tags to your conversation for better analytics.
• Leave a note or mention your team on the conversation thread.
• Conversations will be synced instantly in Instagram so no need to shift between platforms.

Start using Helpwise’s Mobile App to communicate with customers on Instagram.

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Resolving customer queries in Helpwise is always a click away. Access your team emails from our mobile app. Download now!

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Don’t miss a chance to boost collaboration across your support team. Boost your customer interactions using Helpwise.

For more information on Helpwise, you can book free demo with our product expert.