Support teams are on the front lines to resolve customer queries and issues. However, when there is a dependency on another team, there are often inefficiencies in communication.
Jira is the leading project management tool for product and engineering teams. In SaaS or other product-based companies, support teams often need to escalate issues to technical teams. To ensure effective escalation and resolution of such issues, we have revamped our JIRA integration.
The Jira Cloud x Helpwise integration is as new as it has ever been. Helpwise users can use the Jira integration to create, view, and/or update Jira issues from within Helpwise. They can create new issues, access existing issues and link them to a Helpwise conversation and contact.
With Helpwise‘s Jira integration, teams can surface product ideas, feedback, and requests to development teams straight from their inbox.
1. Create JIRA Issues: Created issues get linked to the particular conversation and contact on Helpwise
2. Configure Custom Fields: Add additional context to your JIRA issues. Custom fields can be configured from integration settings.
3. View Issue: Open the linked issues in Jira right from your inbox with just a click
4. Add Comments: Collaborate with your team members by starting a discussion
5. Update JIRA issues: Edit existing issues and share critical customer feedback and requests with the teams.
6. Get Context on JIRA: When a Jira issue is linked to Helpwise, Helpwise Conversation and Contact details are added to the details of the Jira issue.
Learn to enable and start using using Jira X Helpwise integration
Note: Helpwise Conversation Link and Helpwise Contact are required to be configured for using Jira X Helpwise integration.
Start using Jira X Helpwise integration to efficiently collaborate across your support and engineering/product teams!
Don’t miss a chance to boost collaboration across your support team. Boost your customer interactions using Helpwise.
For more information on Helpwise you can book free demo with our product expert.
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