New Feature

Setup Load Balancing to equally distribute conversations

Today, I’m excited to announce that we have added another way to auto-assign conversations equally among your team.

Choose the team members to whom you want to distribute the conversations

With Load Balancing as the Auto Assignment option, Helpwise can automatically assign the incoming conversation to the available team member who has the least assigned conversations. With this, you can ensure the workload gets distributed equally among your team.

Want to know more – Read our help article here.

Vibhor Agrawal

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