We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here.
Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!
Don't shout out loud to clear your doubts before answering an email. Tag, Assign or Chat with your team members within the shared inbox. It is safe to say, Helpwise is part-Shared Inbox, part-Collaboration software.
Getting 100s of emails everyday? Easily share these emails among your team members and reach Inbox Zero faster.
Helpwise provides you detailed analytics on your email frequency, response rates & individual performance. So, now that you can measure it, you can easily improve it. 😎
Automate processes & share information across your other businesss tools. For example, log all your phone calls & texts with the customer within the email thread. Or, fetch order details within your inbox.
Set up a hub of your dozens of customer communication email mailboxes in minutes.
Route emails to right people in team, leave real-time chat notes within email threads to send right replies - every time.
Connect your other business tools to make most of the data and setup workflows to automate processes.
Get access to a team of caring & knowledgeable customer support agents to help you with all your queries.
Get up & running with your shared inbox within minutes. It is as easy as creating a Gmail account. Already using another shared inbox service? We can help you migrate your settings, team & data.
Create account, create mailboxes & invite your team members
Follow easy screen options to configure your shared inbox. You can opt to send emails from own domain or Helpwise servers.
That's it! your shared inbox is live now with every team member having their on separate logins.
Collision is that awkward moment when two people on your team not only replied to the same customer twice, but also gave different information. Ouch!
Helpwise comes with built-in collision control functionality so no more duplicate replies.
If you are on your workdesk or in the field or traveling, Helpwise is always a click away. Access your team emails from our web app and mobile apps.