Work From Home While Ensuring Every Customer Email And SMS get answered
Easily collaborate with your colleagues while working remotely. Setup shared inbox for email, SMS and WhatsApp in minutes.
Make It Easier For Your Team To Manage Customer Conversations
As business grows, it becomes a struggle to manage customer, sales or internal emails(billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works!Friendly Interface
We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here.
Share Inbox, Not Password
Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!
Collaborate With Team Members
Don't shout out loud to clear your doubts before answering an email. Tag, Assign or Chat with your team members within the shared inbox. It is safe to say, Helpwise is part-Shared Inbox, part-Collaboration software.
Distribute Work Load
Getting 100s of emails everyday? Easily share these emails among your team members and reach Inbox Zero faster.
Track Every Key Metric
Helpwise provides you detailed analytics on your email frequency, response rates & individual performance. So, now that you can measure it, you can easily improve it. 😎
Integrate With Business Tools
Automate processes & share information across your other businesss tools. For example, log all your phone calls & texts with the customer within the email thread. Or, fetch order details within your inbox.
In the nutshell, Helpwise is a clean, feature loaded & made-for-business Gmail that we all wish for.
Get started in minutes
Set up a hub of your dozens of customer communication email mailboxes in minutes.
Real Time Collaboration
Route emails to right people in team, leave real-time chat notes within email threads to send right replies - every time.
Connect Business Tools
Connect your other business tools to make most of the data and setup workflows to automate processes.
Best Customer Support
Get access to a team of caring & knowledgeable customer support agents to help you with all your queries.
How Helpwise Shared Inbox works?
Get up & running with your shared inbox within minutes. It is as easy as creating a Gmail account. Already using another shared inbox service? We can help you migrate your settings, team & data.
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Connect Email Account
Follow easy screen options to configure your shared inbox. You can opt to send emails from own domain or Helpwise servers.
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Shared Inbox is Live!
That's it! your shared inbox is live now with every team member having their on separate logins.
Assign & Tag Emails, Chat within Email Threads
- Assign email threads to right people in the team
- Chat with team members within email threads
- Tag & Label email threads for better grouping, tracking and search
- Use saved replies to answer common queries quickly
- Know if someone from team is replying or viewing an email thread. Avoid duplicate and conflicting responses.
No More Embarrassing Duplicate Replies
Collision is that awkward moment when two people on your team not only replied to the same customer twice, but also gave different information. Ouch!
Helpwise comes with built-in collision control functionality so no more duplicate replies.
- Track who all from your team are reading the same email thread
- See in real-time if someone from team is replying to an email
- Assign email threads to right people in the team to avoid collision for good
Shared Inbox For Web, iOS and Android
If you are on your workdesk or in the field or traveling, Helpwise is always a click away. Access your team emails from our web app and mobile apps.
Want to know how Helpwise can help your team and solve your use case?
