Twitter shared inbox allows you to send and receive your Tweets and mentions right here in your Helpwise account. This helps in managing all your support mediums from one place.

Here are the steps to setup this inbox:

  • Click on the Inboxes on the top and select “Add Inbox”.
  • Select “Twitter Inbox” from here.
create shared inbox in helpwise
  • Now, you will see a Connect Twitter Account button. Once you will click on it, it will take you to Twitter authorization.
connect twitter account
  • Now click on Authorize app to connect your Twitter account with your Helpwise shared inbox.
connect your Twitter account
  • Give a name to your inbox to distinguish the Twitter shared inbox from other inboxes in your account.  If you’d like to create a DM Inbox for the same Twitter account , you can do that now by turning the toggle on.
  • Once you have given name to your inbox, add team members to collaborate on this inbox.
add team member to your twitter inbox
  • That’s it! Once this is done, it will redirect you to your Twitter Inbox.
twitter shared inbox

Now, you can assign your Twitter conversation with your team members, mention them or leave note within a conversation and provide quick resolution to your customers from your Twitter account. Also, this inbox also allows you to retweet and like the tweet directly from Helpwise.

Know more about features of Twitter shared inbox.

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