Helpwise's mobile app now supports Instagram Direct messages as a channel for customer service. With the Helpwise Mobile App, you…
Do you struggle to keep track of customer-specific information and personalize support experiences? If so, we have some exciting news…
The customer support team handles various message types, including bugs, product feedback, complaints, and feature requests. A good support team…
Customer service agents are continuously interacting with different sets of customers to provide excellent customer service. However, with operations scaling,…
In SaaS or other product-based companies, Support teams are on the front lines to resolve customer queries and issues. They…
Support teams are on the front lines to resolve customer queries and issues. However, when there is a dependency on…
Supervisors are understandably concerned about the success of their shared inboxes and the performance of team members in general. At Helpwise,…
What is a Helpwise Chat Widget? A Helpwise chat widget connects the company's service channel and support agents with website…
Saved replies in Helpwise are predefined messages that can be created for agents to quickly respond to common questions from…
With companies operating in a hybrid work environment, dealing with an overwhelming amount of email is a reality for modern…