Provide context-relevant customer service with Helpcenter articles in Chat Widget

What is a Helpwise Chat Widget? A Helpwise chat widget connects the company's service channel and support agents with website…

2 years ago

Categorise Your Saved Replies to Quickly Respond to customers

Saved replies in Helpwise are predefined messages that can be created for agents to quickly respond to common questions from…

2 years ago

Improve collaboration in Shared Outlook Mailbox using Helpwise’s two-way sync

With companies operating in a hybrid work environment, dealing with an overwhelming amount of email is a reality for modern…

2 years ago

Seamlessly Setup Whatsapp Shared Inbox with Whatsapp Cloud API

WhatsApp is an essential part of our lives, with over 1 billion monthly active users. With such widespread popularity, e-commerce…

2 years ago

Set up the company’s business hours to improve the robustness of your reports

As a customer support manager, it is critical that customers' inquiries are resolved as soon as possible. However, because companies…

2 years ago

Monday Shared Inbox Integration

With Helpwise – Monday integration, you can fetch items directly in your shared inbox. Connect your shared inbox with Monday and…

3 years ago

Create WhatsApp Shared Inbox in Helpwise using 360Dialog

Using a 360Dialog WhatsApp number you can create a WhatsApp Shared inbox in Helpwise. You can send and receive the…

3 years ago

Forms

Helpwise allows you to create embeddable forms for your website. This feature helps you to capture customer information on your…

3 years ago

Views

Views are like smart filters which allow teams to fetch a list of all conversations that were created using various…

3 years ago

Instagram Direct Messaging Shared Inbox

Now you can create Instagram Direct Messaging shared inbox on Helpwise 🎉. Customers are highly active on social media these…

3 years ago