Helpwise automation rules are features that can help streamline and automate repetitive operations, thereby enhancing the support team’s efficiency. You can set up automation rules to execute certain actions or escalate tickets to the right teams based on specific triggers and conditions.
The recent update to Helpwise’s automation rules feature has significantly improved the way users can automate their support workflows. The update includes actions categorization, additional actions such as mentioning and/or notifying a team member, rule management filtering and sorting options, and rule duplication.
💡 Learn more about how to create automation rules in Helpwise!
Now start using Helpwise to interact with your customers across various channels and automate your customer service with automation workflows and various integrations.
For more information on Helpwise, you can book free demo with our product expert.
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