As part of our ongoing commitment to empowering customer support teams, we are thrilled to announce a significant update to…
We are thrilled to announce the release of calling support in the Helpwise mobile app! This highly anticipated update empowers…
Effective conversation management and prioritisation are critical yet challenging responsibilities for support admins and agents in the area of customer…
For support teams, delivering exceptional customer experiences is a top priority. However, responding to customer inquiries can often be time-consuming…
We are excited to announce the release of a new regex filter in Helpwise automation rules. Regex pattern empowers you…
Helpwise automation rules are features that can help streamline and automate repetitive operations, thereby enhancing the support team's efficiency. You…
Tags in Helpwise allow for easy categorization and organization of customer conversations based on specific topics or issues. Using tags…
An SLA breach happens when your agents don’t resolve customer queries in time. You've effectively breached your promise to your…
In the modern business world, providing fast and effective support to customers is essential for success. A helpdesk tool with…
Helpwise's mobile app now supports Instagram Direct messages as a channel for customer service. With the Helpwise Mobile App, you…