In SaaS or other product-based companies, Support teams are on the front lines to resolve customer queries and issues. They often need to escalate issues to technical teams. Hence, when there is a dependency on another team, there are often inefficiencies in communication.
To ensure effective escalation and resolution of such issues, we have revamped our ClickUp integration.
ClickUp X Helpwise Integration allows users to bring tasks and conversations together in one place! Users can quickly create, link and view/update ClickUp’s tasks within Helpwise. Users can also add context by creating tasks with configurable custom fields.
1. Create ClickUp Tasks: Created task(s) get linked to the particular Helpwise conversation.
2. Update ClickUp Tasks: Edit existing issues and add comments directly from Helpwise.
3. Link Existing Tasks to a conversation: Skim through existing tasks in the workspace and link them to the particular conversation.
4. Configure Custom Fields: Add additional context to your ClickUp Tasks. Custom fields can be configured from integration settings.
5. View your linked task in ClickUp: When you create or link a conversation to a task, it will automatically add a link back to the Helpwise Conversation in your ClickUp task’s comment section.
Learn to enable and start using using ClickUp X Helpwise integration
Start using ClickUp x Helpwise integration to collaborate across your support, product and engineering teams efficiently!
Don’t miss a chance to boost collaboration across your support team. Boost your customer interactions using Helpwise.
For more information on Helpwise you can book free demo with our product expert
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