Effective conversation management and prioritisation are critical yet challenging responsibilities for support admins and agents in the area of customer…
For support teams, delivering exceptional customer experiences is a top priority. However, responding to customer inquiries can often be time-consuming…
We are excited to announce the release of a new regex filter in Helpwise automation rules. Regex pattern empowers you…
Helpwise automation rules are features that can help streamline and automate repetitive operations, thereby enhancing the support team's efficiency. You…
An SLA breach happens when your agents don’t resolve customer queries in time. You've effectively breached your promise to your…
Saved replies in Helpwise are predefined messages that can be created for agents to quickly respond to common questions from…
Views are like smart filters which allow teams to fetch a list of all conversations that were created using various…
Is your team customer-facing? Want to reduce your response time? SLA is the feature for you. When clients have a…
Today, I'm excited to announce that we have added another way to auto-assign conversations equally among your team. Choose the…