Productivity

Configure custom fields in Helpwise’s Pipedrive integration

Helpwise integration with Pipedrive allows businesses to seamlessly sync their customer data between the two platforms. This integration empowers teams…

1 year ago

Introducing Personalized Views: Enhancing Your Helpwise Universal Inbox Experience

As part of our ongoing commitment to empowering customer support teams, we are thrilled to announce a significant update to…

1 year ago

Enhancing Communication Efficiency with User Permissions and Voicemail in Helpwise

In the fast-paced world of customer support, efficient communication is crucial for success. To address this need, Helpwise introduces some…

1 year ago

Streamline Multilingual Customer Support with Helpwise DeepL Integration

Effective customer support is vital for businesses to thrive, but language barriers often hinder communication and productivity.With the mission to…

1 year ago

Enable relevant customer conversations by configuring Hubspot Integration

Helpwise integration with HubSpot allows businesses to seamlessly sync their customer data between the two platforms. This integration empowers teams…

2 years ago

Revamped Automation Rules: Enhance Your workflows with our latest update!

Helpwise automation rules are features that can help streamline and automate repetitive operations, thereby enhancing the support team's efficiency. You…

2 years ago

Streamline your conversation management by archiving the tags

Tags in Helpwise allow for easy categorization and organization of customer conversations based on specific topics or issues. Using tags…

2 years ago

Store custom information about your contacts with custom fields

Do you struggle to keep track of customer-specific information and personalize support experiences? If so, we have some exciting news…

2 years ago

Keep track of support requests with more prominent tag section in the sidebar

The customer support team handles various message types, including bugs, product feedback, complaints, and feature requests. A good support team…

2 years ago

Identify trends in your conversations and analyze reports with Tag Reports

Customer service agents are continuously interacting with different sets of customers to provide excellent customer service. However, with operations scaling,…

2 years ago