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We’ve enhanced our team performance reports! Now, instead of just average metrics, you’ll see the complete picture with detailed percentiles. Percentiles offer a clearer, more accurate view, helping you identify…
Continue readingCustomer service agents are continuously interacting with different sets of customers to provide excellent customer service. However, with operations scaling, team leaders find it challenging to monitor and identify key…
Continue readingSupervisors are understandably concerned about the success of their shared inboxes and the performance of team members in general. At Helpwise, we are striving to enhance our reporting feature so that…
Continue readingAs a customer support manager, it is critical that customers’ inquiries are resolved as soon as possible. However, because companies operate on a global scale, support teams work in different…
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