Forms
Helpwise allows you to create embeddable forms for your website. This feature helps you to capture customer information on your website. You can use Helpwise Forms to create newsletter subscription…
Continue readingInstagram Direct Messaging Shared Inbox
Now you can create Instagram Direct Messaging shared inbox on Helpwise 🎉. Customers are highly active on social media these days and providing support to customers quickly on their social…
Continue readingDetailed description for Helpwise chatbot
Chatbot is the feature that enables you to trigger messages along with some suggestions to your customers. These suggestions could be related to their common issues. Once they click on…
Continue readingSLA(Service level agreements) Rules
Is your team customer-facing? Want to reduce your response time? SLA is the feature for you. When clients have a request, they expect a faster response, and on the other…
Continue readingSetup Load Balancing to equally distribute conversations
Today, I’m excited to announce that we have added another way to auto-assign conversations equally among your team. With Load Balancing as the Auto Assignment option, Helpwise can automatically assign…
Continue readingHelpwise shared inbox’s mobile app
We have released the new update of Helpwise mobile app for both android and iOS. It included lots of feature in new update which includes: Completely new user friendly interface…
Continue readingFacebook Comments Inbox
Now you can create Facebook comments shared inbox on Helpwise 🎉. We already had Facebook messenger in Helpwise, now we have added comments inbox as well. Customers are highly active…
Continue readingInstagram Shared Inbox For Your Team
Now you can create Instagram shared inbox on Helpwise 🎉. Customers are highly active on social media these days and providing support to customers quickly on their social media accounts…
Continue readingCustomer Satisfaction
Helpwise now has Customer Satisfaction as a new feature! This feature helps you to find out how good your replies are from your CSAT scores. You have to create a…
Continue readingAdd notes and activities to a contact
As you are already familiar with adding notes to a conversation in Helpwise, now you can add notes and activities to contacts as well. Team users can add internal team…
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