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Helpwise’s mobile app now supports Instagram Direct messages as a channel for customer service. With the Helpwise Mobile App, you can now interact with customers on Instagram in real-time. Instagram…
Continue readingDo you struggle to keep track of customer-specific information and personalize support experiences? If so, we have some exciting news for you. Introducing custom fields for contacts in Helpwise! Support…
Continue readingAs a customer support manager, it is critical that customers’ inquiries are resolved as soon as possible. However, because companies operate on a global scale, support teams work in different…
Continue readingHelpwise allows you to create embeddable forms for your website. This feature helps you to capture customer information on your website. You can use Helpwise Forms to create newsletter subscription…
Continue readingNow you can create Instagram Direct Messaging shared inbox on Helpwise 🎉. Customers are highly active on social media these days and providing support to customers quickly on their social…
Continue readingChatbot is the feature that enables you to trigger messages along with some suggestions to your customers. These suggestions could be related to their common issues. Once they click on…
Continue readingIs your team customer-facing? Want to reduce your response time? SLA is the feature for you. When clients have a request, they expect a faster response, and on the other…
Continue readingToday, I’m excited to announce that we have added another way to auto-assign conversations equally among your team. With Load Balancing as the Auto Assignment option, Helpwise can automatically assign…
Continue readingWe have released the new update of Helpwise mobile app for both android and iOS. It included lots of feature in new update which includes: Completely new user friendly interface…
Continue readingNow you can create Facebook comments shared inbox on Helpwise 🎉. We already had Facebook messenger in Helpwise, now we have added comments inbox as well. Customers are highly active…
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