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Effective conversation management and prioritisation are critical yet challenging responsibilities for support admins and agents in the area of customer service. Acknowledging these issues, Helpwise recently released its innovative AI-powered…
Continue readingFor support teams, delivering exceptional customer experiences is a top priority. However, responding to customer inquiries can often be time-consuming and challenging, particularly when dealing with long and complex conversations….
Continue readingWe are excited to announce the release of a new regex filter in Helpwise automation rules. Regex pattern empowers you to create more complex and precise filters using regular expressions…
Continue readingHelpwise automation rules are features that can help streamline and automate repetitive operations, thereby enhancing the support team’s efficiency. You can set up automation rules to execute certain actions or…
Continue readingTags in Helpwise allow for easy categorization and organization of customer conversations based on specific topics or issues. Using tags streamlines the support process, making it easier for support teams…
Continue readingAn SLA breach happens when your agents don’t resolve customer queries in time. You’ve effectively breached your promise to your customers that you’ll assist them within a specified time frame.While…
Continue readingIn the modern business world, providing fast and effective support to customers is essential for success. A helpdesk tool with seamless voice-calling support can play a crucial role in achieving…
Continue readingHelpwise’s mobile app now supports Instagram Direct messages as a channel for customer service. With the Helpwise Mobile App, you can now interact with customers on Instagram in real-time. Instagram…
Continue readingDo you struggle to keep track of customer-specific information and personalize support experiences? If so, we have some exciting news for you. Introducing custom fields for contacts in Helpwise! Support…
Continue readingAs a customer support manager, it is critical that customers’ inquiries are resolved as soon as possible. However, because companies operate on a global scale, support teams work in different…
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