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Helpwise automation rules are features that can help streamline and automate repetitive operations, thereby enhancing the support team’s efficiency. You can set up automation rules to execute certain actions or…
Continue readingAn SLA breach happens when your agents don’t resolve customer queries in time. You’ve effectively breached your promise to your customers that you’ll assist them within a specified time frame.While…
Continue readingSaved replies in Helpwise are predefined messages that can be created for agents to quickly respond to common questions from customers. Administrators can associate quick replies with categories, allowing agents…
Continue readingViews are like smart filters which allow teams to fetch a list of all conversations that were created using various custom filters. Views allow you to save and pin these…
Continue readingIs your team customer-facing? Want to reduce your response time? SLA is the feature for you. When clients have a request, they expect a faster response, and on the other…
Continue readingToday, I’m excited to announce that we have added another way to auto-assign conversations equally among your team. With Load Balancing as the Auto Assignment option, Helpwise can automatically assign…
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