Views
Views are like smart filters which allow teams to fetch a list of all conversations that were created using various custom filters. Views allow you to save and pin these…
Continue readingSLA(Service level agreements) Rules
Is your team customer-facing? Want to reduce your response time? SLA is the feature for you. When clients have a request, they expect a faster response, and on the other…
Continue readingSetup Load Balancing to equally distribute conversations
Today, I’m excited to announce that we have added another way to auto-assign conversations equally among your team. With Load Balancing as the Auto Assignment option, Helpwise can automatically assign…
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