Effective conversation management and prioritisation are critical yet challenging responsibilities for support admins and agents in the area of customer service. Acknowledging these issues, Helpwise recently released its innovative AI-powered Priority feature. Helpwise’s AI-powered Priority marks the priority of the conversation from the ongoing conversation context.

This update is specifically designed to reduce the challenges faced by customer support teams, empowering admins and agents to optimise processes, deliver outstanding support, and ensure customer satisfaction remains paramount. Let’s delve into the key features and compelling benefits of this innovative update.

💡 Learn how to configure Helpwise AI Powered Priority Feature

How can Helpwise‘s AI-Powered Priority Feature help you automate your workflows?

  • AI-Powered Priority: Leveraging the power of artificial intelligence, Helpwise introduces an automatic priority marking feature. By enabling this AI functionality from the Inbox settings, users can tap into the remarkable capabilities of machine learning algorithms. The AI system intelligently analyzes conversations, considering factors such as keywords, sentiment analysis, and customer behaviour patterns, to automatically mark priority to conversations. This automation saves valuable time and ensures that critical issues receive prompt attention.
  • Manual Conversation Prioritization: Helpwise also allows customers to manually prioritize conversations across various communication channels. Whether it’s emails, chat, SMS, WhatsApp, or other inboxes, users have the flexibility to identify and focus on the most important discussions. This feature puts users in control, enabling them to effectively manage their communication channels and allocate their attention where it’s most needed.

These new releases add significant value to customer support teams. With manual conversation prioritization, users can easily categorize and focus on crucial conversations, eliminating the risk of overlooking important matters. Additionally, the AI-powered automatic priority feature takes productivity to the next level by proactively identifying urgent conversations, allowing teams to respond swiftly and provide exceptional customer experiences.

Embrace the potential of these updates and unlock a new level of customer satisfaction. Start utilizing Helpwise’s AI-Powered Priority feature today!

Note: Helpwise AI-powered priority features are currently in beta testing and powered by APIs developed by JustCall IQ.


  • Helpwise’s AI-powered priority features are available for advanced plans and above.
  • Helpwise’s AI-powered priority is currently available for email inboxes (Coming soon for other inboxes). The manual priority marking option is available for all Helpwise inboxes.
  • Premium and Standard plan users can only manually set the priority.
    Enable AI-enabled automatic priority by adding the addon.

Now start using Helpwise to interact with your customers across various channels. Automate your customer service with automation workflows and various integrations.

For more information on Helpwise, you can book a free demo with our product expert.