Now, staying on top of your conversations and ensuring no customer inquiry is missed is easier than ever. We’ve added a new feature to Helpwise — ‘Awaiting Reply’. Your team will now be able to access pending replies in a single click – ensuring that no conversation goes unnoticed and responses are immediate.
The importance of timely responses:
In customer service, response time is crucial as it shapes the customer’s experience with your product. With this in mind, we’ve introduced a feature that enables users to efficiently track and manage all pending conversations, ensuring faster resolution of customer queries.
![](https://helpwise.io/updates/wp-content/uploads/2023/12/download-1-1024x537.png)
How does it work?
The ‘Awaiting Reply’ folder is accessible from the left side panel in individual or universal inboxes. It shows a list of all conversations where your customers are waiting for a response. This folder populates all the enquiries where the last reply was from your customer. Once a reply is sent, these conversations automatically leave the folder, ensuring your team can see and manage pending conversations effectively.
![](https://helpwise.io/updates/wp-content/uploads/2023/12/download-1-1-1024x486.png)
This recent update in Helpwise significantly enhances the efficiency of customer support teams, allowing them to deliver a lightning-fast customer experience.
Unlock the full potential of our platform to interact seamlessly across channels, automate your customer service workflows, and elevate your support game. Whether you’re a support manager, agent, or administrator, we offer the tools you need for success.
Book a free demo with our product expert today to explore how Helpwise can empower your customer interactions and streamline your communication strategy.