Now, staying on top of your conversations and ensuring no customer inquiry is missed is easier than ever. We’ve added a new feature to Helpwise — ‘Awaiting Reply’. Your team will now be able to access pending replies in a single click – ensuring that no conversation goes unnoticed and responses are immediate.

The importance of timely responses:

In customer service, response time is crucial as it shapes the customer’s experience with your product. With this in mind, we’ve introduced a feature that enables users to efficiently track and manage all pending conversations, ensuring faster resolution of customer queries.

How does it work?

The ‘Awaiting Reply’ folder is accessible from the left side panel in individual or universal inboxes. It shows a list of all conversations where your customers are waiting for a response. This folder populates all the enquiries where the last reply was from your customer. Once a reply is sent, these conversations automatically leave the folder, ensuring your team can see and manage pending conversations effectively.

This recent update in Helpwise significantly enhances the efficiency of customer support teams, allowing them to deliver a lightning-fast customer experience. 

Unlock the full potential of our platform to interact seamlessly across channels, automate your customer service workflows, and elevate your support game. Whether you’re a support manager, agent, or administrator, we offer the tools you need for success.

Book a free demo with our product expert today to explore how Helpwise can empower your customer interactions and streamline your communication strategy.