Keep track of support requests with a more prominent tag section in the sidebar
The customer support team handles various message types, including bugs, product feedback, complaints, and feature requests. A…
Identify trends in your conversations and analyze reports with Tag Reports
Customer service agents are continuously interacting with different sets of customers to provide excellent customer service. However,…
Quickly skim through tasks and linked conversations with ClickUp Integration!
In SaaS or other product-based companies, Support teams are on the front lines to resolve customer queries…
Revamped JIRA X Helpwise Integration – Improve cross-team collaboration
Support teams are on the front lines to resolve customer queries and issues. However, when there is…
Export Detailed Reports with Helpwise to Analyze Your Team’s Performance
Supervisors are understandably concerned about the success of their shared inboxes and the performance of team members…
Provide context-relevant customer service with Helpcenter articles in Chat Widget
What is a Helpwise Chat Widget? A Helpwise chat widget connects the company’s service channel and support…
Categorise Your Saved Replies to Quickly Respond to customers
Saved replies in Helpwise are predefined messages that can be created for agents to quickly respond to…
Improve collaboration in a Shared Outlook Mailbox using Helpwise’s two-way sync
With companies operating in a hybrid work environment, dealing with an overwhelming amount of email is a…
Seamlessly Setup Whatsapp Shared Inbox with Whatsapp Cloud API
WhatsApp is an essential part of our lives, with over 1 billion monthly active users. With such…
Set up the company’s business hours to improve the robustness of your reports
As a customer support manager, it is critical that customers’ inquiries are resolved as soon as possible….