Introducing Rule Filters with Regex Patterns in Helpwise
We are excited to announce the release of a new regex filter in Helpwise automation rules. Regex…
Streamline Multilingual Customer Support with Helpwise DeepL Integration
Effective customer support is vital for businesses to thrive, but language barriers often hinder communication and productivity.With…
Enable relevant customer conversations by configuring Hubspot Integration
Helpwise integration with HubSpot allows businesses to seamlessly sync their customer data between the two platforms. This…
Revamped Automation Rules: Enhance Your workflows with our latest update!
Helpwise automation rules are features that can help streamline and automate repetitive operations, thereby enhancing the support…
Streamline your conversation management by archiving the tags
Tags in Helpwise allow for easy categorization and organization of customer conversations based on specific topics or…
Keeping you informed with SLA breach notification 🔔
An SLA breach happens when your agents don’t resolve customer queries in time. You’ve effectively breached your…
Introducing Helpwise Phone Inbox – Experience Seamless Voice-Calling Support!
In the modern business world, providing fast and effective support to customers is essential for success. A…
Helpwise Mobile app now supports Instagram
Helpwise’s mobile app now supports Instagram Direct messages as a channel for customer service. With the Helpwise…
Store custom information about your contacts with custom fields
Do you struggle to keep track of customer-specific information and personalize support experiences? If so, we have…
Keep track of support requests with a more prominent tag section in the sidebar
The customer support team handles various message types, including bugs, product feedback, complaints, and feature requests. A…