Helpwise Mobile app now supports Instagram
Helpwise’s mobile app now supports Instagram Direct messages as a channel for customer service. With the Helpwise…
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Helpwise’s mobile app now supports Instagram Direct messages as a channel for customer service. With the Helpwise…
Do you struggle to keep track of customer-specific information and personalize support experiences? If so, we have…
The customer support team handles various message types, including bugs, product feedback, complaints, and feature requests. A…
Customer service agents are continuously interacting with different sets of customers to provide excellent customer service. However,…
In SaaS or other product-based companies, Support teams are on the front lines to resolve customer queries…
Support teams are on the front lines to resolve customer queries and issues. However, when there is…
Supervisors are understandably concerned about the success of their shared inboxes and the performance of team members…
What is a Helpwise Chat Widget? A Helpwise chat widget connects the company’s service channel and support…
Saved replies in Helpwise are predefined messages that can be created for agents to quickly respond to…
With companies operating in a hybrid work environment, dealing with an overwhelming amount of email is a…