Helpwise’s mobile app now supports Instagram Direct messages as a channel for customer service. With the Helpwise Mobile App, you can now interact with customers on Instagram in real-time.

Instagram is a popular social media platform that many of your customers are likely already using, so an Instagram Direct channel in Helpwise can provide a convenient and familiar means of communication.

💡Learn how to set up instagram direct message as a channel in Helpwise

Key Features of Instagram Direct Message as a channel in the Helpwise App

  • Send and receive Instagram Direct messages in real time.
  • Assign your client conversations to your team members.
  • Chat internally with your team members and mention them to notify them about your message.
  • Apply tags to your conversation for better analytics.
  • Leave a note or mention your team on the conversation thread.
  • Conversations will be synced instantly in Instagram so no need to shift between platforms.

Start using Helpwise’s Mobile App to communicate with customers on Instagram.

Work across all your devices from wherever you are

Resolving customer queries in Helpwise is always a click away. Access your team emails from our mobile app. Download now!

Don’t miss a chance to boost collaboration across your support team. Boost your customer interactions using Helpwise.

For more information on Helpwise, you can book a free demo with our product expert.