Support teams are on the front lines to resolve customer queries and issues. However, when there is a dependency on another team, there are often inefficiencies in communication.
Jira is the leading project management tool for product and engineering teams. In SaaS or other product-based companies, support teams often need to escalate issues to technical teams. To ensure effective escalation and resolution of such issues, we have revamped our JIRA integration.
What does Jira Cloud X Helpwise integration bring to your support productivity suite?
The Jira Cloud x Helpwise integration is as new as it has ever been. Helpwise users can use the Jira integration to create, view, and/or update Jira issues from within Helpwise. They can create new issues, access existing issues and link them to a Helpwise conversation and contact.
With Helpwise‘s Jira integration, teams can surface product ideas, feedback, and requests to development teams straight from their inbox.
1. Create JIRA Issues: Created issues get linked to the particular conversation and contact on Helpwise
2. Configure Custom Fields: Add additional context to your JIRA issues. Custom fields can be configured from integration settings.
3. View Issue: Open the linked issues in Jira right from your inbox with just a click
4. Add Comments: Collaborate with your team members by starting a discussion
5. Update JIRA issues: Edit existing issues and share critical customer feedback and requests with the teams.
6. Get Context on JIRA: When a Jira issue is linked to Helpwise, Helpwise Conversation and Contact details are added to the details of the Jira issue.
Note: Helpwise Conversation Link and Helpwise Contact are required to be configured for using Jira X Helpwise integration.
- Helpwise conversational link will contain the conversation url
- Helpwise contact will contain Phone Number (in case of SMS/Whatsapp Inbox) and/or email address (in email inbox/live chat inbox)
Start using Jira X Helpwise integration to efficiently collaborate across your support and engineering/product teams!
Don’t miss a chance to boost collaboration across your support team. Boost your customer interactions using Helpwise.