We are thrilled to announce the release of calling support in the Helpwise mobile app! This highly anticipated update empowers customer support agents to handle inbound and outbound calls seamlessly, enhancing their ability to provide exceptional customer service on the go. With the phone inbox feature now available on mobile, Helpwise brings even greater convenience and efficiency to your customer support operations.

💡 Learn more about Helpwise Voice Calling

What are the calling support functionalities in Helpwise Mobile App?

The Helpwise mobile app’s calling support feature encompasses a range of capabilities designed to optimize your customer interactions:

  • Inbound Calling: With inbound calling support, you can receive customer calls directly within the Helpwise mobile app. Answer incoming calls from customers effortlessly, ensuring prompt and personalized assistance from anywhere you are. Stay connected with your customers, whether at your desk or on the move, for uninterrupted support.
  • Click-to-Call: The click-to-call functionality allows you to initiate calls directly from customer profiles or conversations within the Helpwise mobile app. Tap on a phone number, and the app will automatically dial it, streamlining the process of reaching out to customers and reducing manual effort. Enjoy the convenience of initiating calls with just a single click.
  • Dialer for Outbound Calls: The Helpwise mobile app also features a built-in dialer for making outbound calls. Easily dial customer contacts, select the desired number, and initiate outgoing calls within the app. Say goodbye to juggling multiple applications or devices for making customer calls; everything you need is now conveniently accessible in one place.

How do these functionalities improve your customer support workflows?

The addition of calling support in the Helpwise mobile app provides significant value to customer support agents:

  • Flexibility:
    Answer customer calls and make outbound calls on the go, ensuring your availability and responsiveness no matter where you are.
  • Efficiency: Seamlessly integrate calling capabilities with your Helpwise workflow, eliminating the need for separate communication tools.
  • Productivity:
    Save time and effort with click-to-call functionality and an integrated dialer. We are streamlining the calling process and allowing you to focus on delivering excellent customer support.

Experience the benefits of the Helpwise mobile app and its calling support feature by downloading it today.

For more information on Helpwise, you can book a free demo with our product expert.