As part of our ongoing commitment to empowering customer support teams, we are thrilled to announce a significant update to Helpwise – the introduction of personalized views for our Universal Inbox. This exciting enhancement provides customer support admins and agents with more control and efficiency in managing their various communication channels. With this latest release, we’re making the Universal Inbox in Helpwise even more powerful and personalized, allowing users to tailor their views according to their specific needs.

What is new in Helpwise’s Universal Inbox?

The latest release enables you to create a highly tailored Universal Inbox experience. Now, customer support admins and agents can take advantage of the following features:

  • Pin Relevant Inboxes and Tags:
    No more cluttered views! Pin your most relevant inboxes to the side panel, you have the flexibility to focus on what matters most. By choosing specific inboxes and tags, you can quickly access and manage the conversations that require your immediate attention.

  • Filtered Conversations:
    Once you’ve pinned your preferred inboxes and tags, the Universal View will only display conversations belonging to those selections. Seamlessly switch between different options in the “Universal View” section, without being overwhelmed by unrelated interactions. It’s your personalized workspace, designed to enhance efficiency and productivity.

By selecting and pinning your most relevant inboxes and tags, you’ll stay focused on critical conversations, ensuring that no customer query goes unnoticed.

Take full advantage of Helpwise’s enhanced Universal Inbox to deliver exceptional customer support efficiently.

Empower your team today with Helpwise’s personalized views in the Universal Inbox and elevate your customer support to new heights!

For more information on Helpwise, you can book a free demo with our product expert.