SLA(Service level agreements) Rules
Is your team customer-facing? Want to reduce your response time? SLA is the feature for you. When clients have a request, they expect a faster response, and on the other…
Continue readingSetup Load Balancing to equally distribute conversations
Today, I’m excited to announce that we have added another way to auto-assign conversations equally among your team. With Load Balancing as the Auto Assignment option, Helpwise can automatically assign…
Continue readingHelpwise shared inbox’s mobile app
We have released the new update of Helpwise mobile app for both android and iOS. It included lots of feature in new update which includes: Completely new user friendly interface…
Continue readingFacebook Comments Inbox
Now you can create Facebook comments shared inbox on Helpwise 🎉. We already had Facebook messenger in Helpwise, now we have added comments inbox as well. Customers are highly active…
Continue readingInstagram Shared Inbox For Your Team
Now you can create Instagram shared inbox on Helpwise 🎉. Customers are highly active on social media these days and providing support to customers quickly on their social media accounts…
Continue readingCustomer Satisfaction
Helpwise now has Customer Satisfaction as a new feature! This feature helps you to find out how good your replies are from your CSAT scores. You have to create a…
Continue readingAdd notes and activities to a contact
As you are already familiar with adding notes to a conversation in Helpwise, now you can add notes and activities to contacts as well. Team users can add internal team…
Continue readingSetup Helpwise SMS inbox from JustCall Number
JustCall is a cloud telephony system that allows you to set up your online call center within a few minutes without the need for hardware telephony. You can set up…
Continue readingStart internal discussions among your team
Our team is working in the direction to become a tool to power all your communications whether they’re internal or external. And with this update, you’ll be able to do…
Continue readingHelp Center User Permissions
We have launched a new feature in which you can give permissions to your team members to access the help centers . It helps them to view and create articles…
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