Now you can create Instagram Direct Messaging shared inbox on Helpwise 🎉. Customers are highly active on social media these days and providing support to customers quickly on their social media accounts it company’s top most priority.
Working on multiple platforms to handle your customer queries can be a hassle as it’s pretty time-consuming and confusing, especially if you have multiple accounts and team members.
To handle this, we have brought a shared inbox for your brand’s Instagram page.
Now not only you can manage your sales/support emails, customer SMS, or WhatsApp or messages on your Live Chat widget but you can now reply to their direct messages on your Instagram page.
Once you have successfully set up a shared inbox for your Instagram Page on Helpwise, you can add team members to collaborate with them.
Here are some of the features of this inbox:
- Send and receive Instagram Direct messages in real-time.
- Assign your client conversations to your team members.
- You can now track which member has replied to the conversation thread.
- Chat internally with your team members and mention them to notify them about your message.
- Schedule messages to send them later automatically.
- Apply tags to your conversation for better analytics.
- Check who is currently viewing and replying to a specific thread.
- Leave a note or mention your team on the conversation thread.
- Your messages will be instantaneously linked to Instagram so no need to shift between platforms.