If you've just started out your business, we are sure you’ve resorted to the mainstream channel of customer service –…
Today's customer service landscape means you have to juggle multiple communication channels - such as emails and SMS - for…
Picture this: You're on a quest for extraordinary success in your business, fueled by the power of customer service-led growth.…
Intercom has become a game-changer in customer support, offering personalized engagement through live chat, email management, and chatbots. Widely adopted…
Blockbuster, a popular video rental brand, saw fame and a downfall in the early 2000s. Eventually, it became irrelevant and…
With a constantly growing customer base, using a personal email address and CC’ing your support agents in message threads is…