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Customer Service Led Growth

16 posts
  • Customer Service Led Growth

Customer Service-led Growth: 20+ Must-Track Metrics to Measure Success

  • August 16, 2023
  • Bani Kaur
Customer Service-led Growth: 20+ Must-Track Metrics to Measure Success 1
Picture this: You’re on a quest for extraordinary success in your business, fueled by the power of customer service-led growth. But how do you ensure you’re on the right path?…
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Why Every Business Needs Customer Service-led Growth Today 2
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  • Customer Service Led Growth

Why Every Business Needs Customer Service-led Growth Today

  • August 16, 2023
  • Bani Kaur
Blockbuster, a popular video rental brand, saw fame and a downfall in the early 2000s. Eventually, it became irrelevant and lost to competitors like Netflix. Major factors in its decline…
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Why is Internal Communications Process Crucial for a CS Team? 3
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  • Customer Service Led Growth

Why is Internal Communications Process Crucial for a CS Team?

  • July 11, 2023
  • Bani Kaur
As a business leader, your north star objective is to make your brand a household name. To achieve that, you spend a lot of time and effort on messaging and…
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Customer Success Process 101: How to Define an Effective One 4
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  • Customer Service Led Growth

Customer Success Process 101: How to Define an Effective One

  • July 11, 2023
  • Bani Kaur
Your brand’s success depends on somebody else’s success. In a world where people have zillions of options, you cannot rely on your service/product’s quality. A good offering can no longer…
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How to Use NPS Scores to Improve Customer Service? 5
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  • Customer Service Led Growth

How to Use NPS Scores to Improve Customer Service?

  • July 11, 2023
  • Bani Kaur
Imagine this: your company has just launched a groundbreaking product or service. The big question is, will your customers become raving fans, spreading the word and bringing in more business?…
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Resolution Process 101: Comprehensive Guide to Defining one for CS Team 6
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  • Customer Service Led Growth

Resolution Process 101: Comprehensive Guide to Defining one for CS Team

  • June 21, 2023
  • Bani Kaur
A resolution process is a method to negotiate and diffuse the tension between customers and brands in order to reach an acceptable end for the situation. Speaking in detail, customer…
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Last updated on 2022-03-30