Bani Kaur, Author at Helpwise

Shared Inbox

8 Gmail Hacks for Customer Service: The Most Complete Guide

If you’ve just started out your business, we are sure you’ve resorted to the mainstream channel of customer service – Emails. Emails have been the lifeblood of business communication for…

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Top 10 Trengo Alternatives For teams Seeking Better ROI 2

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Customer Service Tools

Top 10 Trengo Alternatives For teams Seeking Better ROI

Today’s customer service landscape means you have to juggle multiple communication channels – such as emails and SMS – for your business. Trengo is a customer service software that lets…

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Customer Service-led Growth: 20+ Must-Track Metrics to Measure Success 3

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Customer Service Led Growth

Customer Service-led Growth: 20+ Must-Track Metrics to Measure Success

Picture this: You’re on a quest for extraordinary success in your business, fueled by the power of customer service-led growth. But how do you ensure you’re on the right path?…

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Top 10 Intercom Alternatives for Amazing Customer Support 4

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Customer Service Tools

Top 10 Intercom Alternatives for Amazing Customer Support

Intercom has become a game-changer in customer support, offering personalized engagement through live chat, email management, and chatbots. Widely adopted by businesses, it has reshaped the industry. However, users face…

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Why Every Business Needs Customer Service-led Growth Today 5

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Customer Service Led Growth

Why Every Business Needs Customer Service-led Growth Today

Blockbuster, a popular video rental brand, saw fame and a downfall in the early 2000s. Eventually, it became irrelevant and lost to competitors like Netflix. Major factors in its decline…

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Shared Mailbox vs Distribution List: What should be the #1 Choice for Your Business? 6

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Shared Inbox

Shared Mailbox vs Distribution List: What should be the #1 Choice for Your Business?

With a constantly growing customer base, using a personal email address and CC’ing your support agents in message threads is no more an option. You need a more efficient email…

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