Bani Kaur, Author at Helpwise

Customer Service Led Growth

How to Capture & Use Competitor Intelligence for Customer Service-led Growth?

All businesses want to shine in the marketplaces filled with hungry competitors. A lot of companies just like yours are competing for recurring customer dollars i.e customer retention. While gaining…

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6-Step Proven Framework for Hiring Customer Support Agents

Are you drowning in customer support requests? Are you in need of extra help in handling customer queries? Well, optimizing customer support processes will definitely make your agents more efficient…

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Best 7 eCommerce Customer Service Tools of 2023 3

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Ecommerce Customer Service Tools

Best 7 eCommerce Customer Service Tools of 2023

Imagine ordering a pair of sneakers 👟 from an online store only to have the wrong size delivered! You then try to complain only to notice the store offers Facebook…

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Customer Service Led Growth

Ultimate Guide to Customer Profiling for Customer Service-Led Growth

According to a study by Salesforce, 84% of customers say the company’s experience is just as important as its products and services. Companies like Amazon, which has built its entire…

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Complete Guide to Setting Up Customer Service-led Growth Processes 5

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Customer Service Led Growth

Complete Guide to Setting Up Customer Service-led Growth Processes

Imagine a chef without the right utensils or an architect without blueprints. That’s what it’s like when a customer service-led growth (CSLG) strategy doesn’t have the right tools or processes.…

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AI vs. Non-AI Customer Service Software: Which is Right for Your Business? 6

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Customer Service Tools

AI vs. Non-AI Customer Service Software: Which is Right for Your Business?

It is Saturday night, and you and your parents, decide to watch a movie/series on Netflix. You switch on the smart TV, log into your Netflix account, and browse for…

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