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A shared inbox is an inbox that allows multiple people to send and receive email from the same address. This is great for a company that might want to share the load of responding to customer inquiries, for example. Any member of the shared mailbox may respond to an email sent to the shared address. And, you can easily track performance of your team members & other key metrics around these emails.

Why to use shared inbox?

1. If you have multiple team members sharing a single email address login, you must move them to a shared inbox to ensure uniform sharing of load, to have tracking & transparency on who is doing what and to ensure data security.
2. Shared inbox also saves you from sending duplicate replies with different information. It shows you if someone else from your team is replying to a particular email in real-time hence stopping you from sending a duplicate reply.
3. No more CCs, BCCs and forwards required as everyone has access to the email. You can easily tag other team members internally without cc'ing or forwarding email.
4. Collaborate with different team members within the email thread to send correct replies - everytime!
5. Integrate with other business tools to take better decisions & automate workflows

Yes, you get 14-day free trial. Signup, create mailboxes, invite your team members and use Helpwise for 30 days for free. No credit card required.

Helpwise Shared Inbox is a great fit for any team that receives a lot of emails & multiple team members can either reply to those emails or need access to those emails. We have seen that following teams usually find shared inbox really useful:

1. Customer Support Team: All customer queries drop into a single inbox from where these queries can be assigned to different support agents to provide quick query resolutions.
2. Customer Success Team: To ensure that everyone from Customer Support Team are on the same page for every customer & providing great experience to existing customers.
3. Sales Team: Never miss a single lead & always reply in time to potential leads and ongoing deal threads. Collaborate with other team members on pricing, offers & contacts.
4. Finance Team: Manage all your accounting, billing & approvals emails from single shared mailbox.
5. HR Team: Manage all your inbound job applications, interview schedules from single mailbox. Get feedback from other team members on candidates by using inbuilt collaboration features. No more internal emails or random chat pings.
6. Procurement Team: Make purchasing super easy & trackable by brining in all your procurement related emails in single shared inbox.
7. Operations Team: Operations will no longer require gazillions of CCs, BCCs and Forwards. Have every stakeholder in the same inbox and get things done efficiently.

Good question. We have seen that as you start growing as a team, multiple team members handle a common email account like jobs@yourcompany.com or support@yourcompany.com. As long as founders or core team is doing this, it is fine but it starts becoming chaotic when you start onboarding new team members. Once you delegate these emails to your employees, you are not only prone to privacy of customer data risks but also, you can't really track who is doing good & bad.

As you scale and number of emails start to increase, it becomes even more chaotic to evenly shared the work load among team members in an automatic manner. So, instead of sharing passwords for your team email accounts, you should opt for a shared inbox software.

How a shared inbox can help you scale faster with less chaos & fewer mistakes?

• You can easily share the workload among team members to ensure timely replies
• Use in-built automation and workflows to boost producivity of your agents and other team members
• As every team member has his/her own login for the same email address, it takes care of any security risk that may arise in a shared email account.
• Put a full stop on sending contradicting duplicate replies, that happens when multiple team members are sharing an email account and not aware that someone else is also replying to the same email.

Your team starts enjoying the benefits of using a shared inbox within minutes of getting onboarded. By efficiently sharing the work load among different team members & avoiding any duplicate work, your team will become more productive.

Your team will save up to 25 hours per agent per month which can easily be channelized to do other high value tasks. Moreover, the average response time to your emails will come down hence resulting in quick replies and happy customers.

Absolutely! You can use Helpwise not only as our web app but also on your Android and iOS device.