Say goodbye to email clutter. Get your operations team a shared inbox for effortless email delegation. Be it, finance, accounting, or the HR department, Helpwise offers a powerful communication management platform for all.Try For Free
As they say, teams that remain on the same page (& inbox), grow faster.
Helpwise keeps your team on the same page so that you can skip internal
emails & forwards.
Foster collaboration and accountability by creating shared inboxes for emails and other communication channels using Helpwise.
Hello, I would like to return the following item. Please process the request.
Hey, we’ve submitted our ISA forms, what are the next steps?
Are our flights booked for the conference? Please make sure they're not done last minute.
Hey @John, did the billing team process the refund for this client?
Inbox issues foster blame games, internal team wars and grudges. An operations
team can't grow unless they have a good collaboration.
Use Helpwise, a modern communication management platform that reduces inbox issues, improves team bonding, collaborative efforts, & accountability.
Here are the top features that every modern Saas company needs in its communications stack.
Assign conversations to agents who are responsible for handling specific queries. Delegate with ease and see which team member is working on which query.Read More
Declutter your inbox by creating tags that work as categories for different types of conversations. Helpwise can also apply tags automatically on new conversations based on the content.Read More
Automate mundane and repetitive tasks like assigning, tagging, and closing conversations by setting up workflows using Automation Rules. Helpwise will handle the workload for your team.Read More
Set up knowledge bases containing articles that can be shared with your customers. You can create Help centers for customer onboarding, internal documents etc.Read More
Collaborate on replying to client queries with your team members by mentioning them in conversation notes. Mentions will notify them that they have been mentioned by you.Read More
Connect your favorite tools using native integrations, third-party integrations or our custom app feature and turn your Helpwise shared inbox into an operations powerhouse. Integrate calendars, task management apps, and top CRMs and interact with them directly from your inbox.Learn More
Helpwise allows you to respond to stakeholder emails in a collaborative manner. You can share drafts, see which team member is reading the same conversation and have discussions with your team right inside a conversation thread.
Automate tasks like assigning emails to respective team members, replying to employee emails, tagging candidate conversations and more. Helpwise helps in reducing hard work and fostering smart work.
Helpwise allows businesses to manage customer conversations from multiple channels in a centralized platform. It also improves the context so that you're able to provide streamlined support irrespective of the channel.
Integrate top integrations like Stripe, Salesforce, Pipedrive and more. Fetch and update customer details directly from your Helpwise inbox. Any information update that is done by your team is reflected on both platforms.
Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.