Communicate with your customers like humans. Stop treating customer queries as helpdesk tickets. Provide automated & personalized support with ease.Try For Free
A support agent's job is not to sort through all the conversations, their job is to service the customer and resolve queries. Keeping a track of conversations can be a time consuming task. This is why, every support agent needs a powerful customer communications tool that does the heavy lifting for them by assigning & sorting queries automatically.Try For Free
Your customer support doesn’t have the decency to reply to customers timely. Please initiate a refund. Very unhappy!
Can you provide more information around your best quality products?
How do I set up an account on your website? It’s too confusing.
What are your delivery times and shipping charges?
Become more productive at solving queries and organizing client communication
by switching to Helpwise.
Use features like assign, tag, notes, files manager, discussions, reports and more to stay on top of all support-related conversations.
Here are the top features that every modern Saas company needs in its communications stack.
Assign conversations to agents who are responsible for handling specific queries. Delegate with ease and see which team member is working on which query.Read More
Declutter your inbox by creating tags that work as categories for different types of conversations. Helpwise can also apply tags automatically on new conversations based on the content.Read More
Automate mundane and repetitive tasks like assigning, tagging, and closing conversations by setting up workflows using Automation Rules. Helpwise will handle the workload for your team.Read More
Set up knowledge bases containing articles that can be shared with your customers. You can create Help centers for customer onboarding, internal documents etc.Read More
Collaborate on replying to client queries with your team members by mentioning them in conversation notes. Mentions will notify them that they have been mentioned by you.Read More
Connect your favorite tools using native integrations, third-party integrations or our custom app feature and turn your Helpwise shared inbox into a powerhouse. Integrate calendars, task management apps, and top CRMs and interact with them directly from your inbox.Learn More
Helpwise allows you to respond to customer conversations in a collaborative manner. You can share drafts, see which team member is reading the same conversation and have discussions with your team right inside a conversation thread.
Automate tasks like assigning conversations to respective agents, replying, tagging specific conversations and more. Helpwise helps in reducing hard work and fostering smart work.
Helpwise allows businesses to manage customer conversations from multiple channels in a centralized platform. It also improves the context so that you're able to provide streamlined support irrespective of the channel.
Integrate top integrations like Stripe, Salesforce, Pipedrive and more. Fetch and update customer details directly from your Helpwise inbox. Any information update that is done by your team is reflected on both platforms.
This is cutting-edge technology that's not available anywhere else on the market. I'm impressed with how it can track everything in one place and tell how many customers you've helped, so you know you're on the right track.
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.