Helpwise - Teams

Managing cases is difficult, managing your inbox shouldn't be

Easily manage email inboxes of different departments of a law firm like litigation@, taxlaw@, londonoffice@, newyorkoffce@.

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Trusted by over 5000+ users

Don't let inbox issues drive your law firm out of business

A lawyer's job isn't to sort through all the emails, their job is to win cases. Keeping a track of case-related emails in a sea of emails can be a time-consuming task.
This is why every lawyer needs a powerful inbox that does the heavy lifting for them.

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  • gmail

    Looking for a laywer who can help me with my DUI charge.

  • whatsapp

    No one has gotten back to my inquiry yet. I need a law firm that has the decency to respond to potential clients.

  • live-chat
    Live Chat

    How much legal fees can I expect for representation against a misdemeanor charge?

  • sms

    Do you offer legal services for tech companies?

A basic email inbox isn't enough for a modern legal team.
You need Helpwise.

Become more productive at solving cases and organizing client communications by switching to Helpwise.
Use features like assign, tag, notes, files manager, discussions, reports and more to stay on top of all case-related conversations.

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Benefits of Helpwise

Here are the top features that every modern Saas company needs in its communications stack.


Assign conversations to agents who are responsible for handling specific queries. Delegate with ease and see which team member is working on which query.

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Declutter your inbox by creating tags that work as categories for different types of conversations. Helpwise can also apply tags automatically on new conversations based on the content.

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Automation Rules

Automate mundane and repetitive tasks like assigning, tagging, and closing conversations by setting up workflows using Automation Rules. Helpwise will handle the workload for your team.

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Help Center

Set up knowledge bases containing articles that can be shared with your customers. You can create Help centers for customer onboarding, internal documents etc.

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Mentions and Notes

Collaborate on replying to client queries with your team members by mentioning them in conversation notes. Mentions will notify them that they have been mentioned by you.

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Optimize team performance and communication processes by taking a deep dive into your support team's performance across inboxes. Track individual workload and key metrics.

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Fuel your workflows with powerful integrations

Connect your favorite tools using native integrations, third-party integrations or our custom app feature and turn your team inbox into a legal powerhouse. Integrate calendars, task management apps, and top CRMs and interact with them directly from your inbox.

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Optimise client communication and
team collaboration with Helpwise

Foster and improve collaboration processes

Helpwise allows you to respond to client emails in a collaborative manner. You can share drafts, see which team member is reading the same conversation and have discussions with your team right inside a conversation thread.

Reduce team workload by setting up automations

Automate tasks like assigning case emails to respective paralegals or lawyers, replying to client emails, tagging conversations and more. Helpwise helps in reducing hard work and fostering smart work.

Simplify client communication management

Helpwise allows businesses to manage customer conversations from multiple channels in a centralized platform. It also improves the context so that you're able to provide streamlined support irrespective of the channel.

Integrate your favorite tools or create custom apps

Integrate top integrations like Stripe, Salesforce, Pipedrive and more. Fetch and update customer details directly from your Helpwise inbox. Any information update that is done by your team is reflected on both platforms.

Trusted by over 5000+ users

Gina G

Legal Assistant

I work at Garguile Law PLLC, based in Washington state. We handle DUI and traffic infractions. We get a good deal of leads daily; having a shared inbox with the other legal assistant at our firm makes responding to potential clients so much more efficient and organized. We also use Helpwise for client communication; It is so easy to navigate. I highly recommend retaining Helpwise to all businesses looking to better their client communication and lead response time.


How do I set up a shared email inbox and add my team members to it? I want to set up access privileges too.


Hey Julia, I'll help you! You can click on the Inboxes menu and click on the add inbox button to set up and go through the guided onboarding to set up an inbox.

To add team members and set their privileges, you can click on the Manage menu and choose the Users option. Now, you can set up user permissions while adding your team


Thanks for the quick reply. It worked!


Getting started takes 5 minutes

Connect your existing team email accounts, invite your team members and start handling emails in a better & faster way than before.

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