Helpwise - Features

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Automate query assignment based on workload

Helpwise can automate query delegation based on how many conversations are being handled by each agent so that the workload distribution is equal among all team members.

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Load balancing for automatic equal workload distribution

Using Helpwise's plethora of features and tools, companies are able to provide hyper-personalised experiences to their customers in an automated manner.

Round robin for automatic query distribution

Using Helpwise's plethora of features and tools, companies are able to provide hyper-personalised experiences to their customers in an automated manner.

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Automatic query distribution in a random manner

Using Helpwise's plethora of features and tools, companies are able to provide hyper-personalized experiences to their customers in an automated manner.

Trusted by over 5000+ users

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Steven B

Business Owner

After our first login, we immediately saw the potential. Their team is always ready to help and listen to suggestions, which sealed the deal after my first interaction. Helpwise has everything we were looking for at a reasonable price point.

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Angie N

Web Designer

The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.

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