Helpwise - Teams

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Collaborate on hiring decisions with your HR team from a single shared inbox

With Heplwise, HR teams can manage employee/candidate emails collaboratively and create a Custom Linkedin Shared Inbox as well.

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Human Resource

Trusted by over 5000+ users

Don't let inbox issues drive your company out of business

A Human resource manager's job is not to sort through all the emails, their job is to manage the employees and the hiring processes. Keeping a track of all employee and hiring emails in a sea of emails can be a time-consuming task.

This is why every HR manager needs a powerful inbox that does the heavy lifting for them.

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  • gmail
    Gmail

    Hello, no one from your team has interviewed me till now. This is highly unprofessional for a company of your stature.

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    Whatsapp

    Hello, till when can i expect an update on my interview?

  • live-chat
    LinkedIn

    Hello, can I please get more information around the job description for the role?

  • slack
    Slack

    Hey @Jane, did you find the time to go through John’s resume?

A basic email inbox isn't enough for a modern HR team.
You need Helpwise.

Become more productive at hiring candidates and organizing employee communication by switching to Helpwise.
Use features like assign, tag, notes, files manager, discussions, reports and more to stay on top of all HR-related conversations

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Benefits of Helpwise

Here are the top features that every modern Saas company needs in its communications stack.

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Assign

Assign conversations to agents who are responsible for handling specific queries. Delegate with ease and see which team member is working on which query.

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Tag

Declutter your inbox by creating tags that work as categories for different types of conversations. Helpwise can also apply tags automatically on new conversations based on the content.

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Automation Rules

Automate mundane and repetitive tasks like assigning, tagging, and closing conversations by setting up workflows using Automation Rules. Helpwise will handle the workload for your team.

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Help Center

Set up knowledge bases containing articles that can be shared with your customers. You can create Help centers for customer onboarding, internal documents etc.

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Mentions and Notes

Collaborate on replying to client queries with your team members by mentioning them in conversation notes. Mentions will notify them that they have been mentioned by you.

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Analytics

Optimize team performance and communication processes by taking a deep dive into your support team's performance across inboxes. Track individual workload and key metrics.

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Fuel your workflows with powerful integrations

Connect your favorite tools using native integrations, third-party integrations or our custom app feature and turn your Helpwise shared inbox into a powerhouse. Integrate calendars, task management apps, and top CRMs and interact with them directly from your inbox.

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Manage customer conversations
with the power of Helpwise

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Foster and improve collaboration processes

Helpwise allows you to respond to candidate emails in a collaborative manner. You can share drafts, see which team member is reading the same conversation and have discussions with your team right inside a conversation thread.

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Reduce team workload by setting up automations

Automate tasks like assigning candidate emails to respective HR reps, replying to employee emails, tagging candidate conversations and more. Helpwise helps in reducing hard work and fostering smart work.

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Take calculated analysis based descisions

Using Helpwise's reporting feature, you can take a deep dive into how your talent acquisition agents, HR reps and other hiring staff is peforming in terms of communication management with employees and candidates.

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Integrate your favorite tools or create custom apps

Integrate top integrations like Stripe, Salesforce, Pipedrive and more. Fetch and update customer details directly from your Helpwise inbox. Any information update that is done by your team is reflected on both platforms.

Trusted by over 5000+ users

G2
Gina G

G2 Review

Helpwise is an excellent shared portal with features such as a live-chat and help center. It helps bring all support functions for the company inhouse in one single location and makes the whole customer or internal support routes a lot more efficent.

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Angie N

G2 Review

The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.

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How do I set up a shared email inbox and add my team members to it? I want to set up access privileges too.

10:42
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Hey Julia, I'll help you! You can click on the Inboxes menu and click on the add inbox button to set up and go through the guided onboarding to set up an inbox.

To add team members and set their privileges, you can click on the Manage menu and choose the Users option. Now, you can set up user permissions while adding your team

10:39
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Thanks for the quick reply. It worked!

10:34

Getting started takes 5 minutes

Connect your existing team email accounts, invite your team members and start handling emails in a better & faster way than before.

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G2 rating

icon-star-white-full icon-star-white-full icon-star-white-full icon-star-white-full icon-star-white-half 4.75