Helpwise - Features

Centralize query management for multiple channels

Own the customer journey from lead capture to customer retention with Helpwise.


Manage conversations from multiple channels in a centralized place

Manage customer communication across multiple channels from a single place with your team members.
With Helpwise, sort conversations using tags, do performance analysis of your team members and more.


Assign conversations or chat internally inside the conversation using notes

Assign conversations to team members, and create accountability or collaborate with them on customer queries. Notes & Mentions allow for faster internal team communication and quick query resolution.


Automate conversation handling using rules & chatbots

With Helpwise's smart assign feature and automation rules, conversations get assigned to your team automatically based on conditions set by you. You can also reduce workload by setting up a chatbot that works on a decision tree-based logic and acts as an automated support team member for your company.

Trusted by over 5000+ users

Steven B

Business Owner

After our first login, we immediately saw the potential. Their team is always ready to help and listen to suggestions, which sealed the deal after my first interaction. Helpwise has everything we were looking for at a reasonable price point.

Angie N

Web Designer

The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.

Have Questions?

Experience world class support that our customers rave about. We're here to see you grow. Reach out to us via Live Chat or check out our help docs.